We are regular visitors to Wengen both in summer and winter. We have been using this hotel for many years having previously tried other hotels in the resort.
The hotel is spotlessly clean and the service is second to none.
The staff under the direction of Sig. Caltabianco are professional, friendly and nothing is too much trouble for them. Food is adequate both breakfast and dinner. We can highly recommend this hotel.
The views from the south facing rooms are breathtaking and are worth the extra supplement!

Stayed here for 7 nights mid September - single traveller. My stay here was very enjoyable - the service at the hotel is friendly and I had no problems whatsoever. The staff are very accommodating, and learn the names of all of the guests. I have difficulty understanding a couple of the previous reviews about the quality of the food - I had no complaints about this whatsoever, but obviously there will always be personal preferences about such things. The meals were beautifully cooked and presented, and there was always plenty of choice for the main course - including a vegetarian option.
Breakfast buffet included everything that you could possibly want - a great amount of choice. Waiting staff were always friendly. Lots of wine on offer, but this was fairly pricey, so to keep costs down (especially considering Switzerland is expensive anyway), I stuck with water most of the time.
I booked a single room, North facing - and whilst this didn't have the beautiful views of the South facing side, I had no regrets on not paying more for the view... After all, one can enjoy the view at all other times whilst on holiday, and I go away to go out and see places, not to sit in a hotel room all the time.
Only thing that was missing was tea and coffee making facilities.
I will definitely stay here again.

We have been coming to the Wengener Hof for 15 years and it has never disappointed us. The Staff are always most courteous and attentive working with several languages each under the superb direction of Sig.Caltabiano. The administrative arrangements also work like clockwork under the control of Mlle.Theirstein.
The whole atmosphere is of a very comfortable almost homely hotel yet in the background is this highly professional degree of service which is as good as I have experienced anywhere.
The location is almost beyond description. You are looking down into the Lauterbrunnen Valley several hundred feet below and above to a range of snow-capped mountains dominated by the Jungfrau and Eiger at over 12000 feet. Nowhere in the world where I have travelled extensively have I come across its equal.
You cannot fail with the Wengener Hof but do not tell too many people in case it gets too popular.

We chose this hotel firstly because it is a 4 star and partially based on the reviews in Tripadvisor, what a disappointment it turned out to be. With a 90% British occupancy, This hotel seems to appeal to a certain type of British traveller. Take away the moutain scenery and this hotel could be any where on the south east coast of England. Someone did tell us, after we booked, that people went to this hotel year after year and it was a bit cliquey. How right they were.
The plus side is the hotel is very clean and quiet, with great views of the mountains from the south facing rooms.This is very impressive and may give rise to the good reviews.
Having been to Wengen several times, we decided to stay in a standard north facing room. It was clean, but very cramped, with 2 single beds put together to form a double, leaving a gap of approx 10" to get down one side of the bed and the furniture had seen better days. The en-suite was even more cramped and any large person would find it a struggle. Although the room was poor, we did not plan on spending that much time in it, This was just another dissapointment. Our lugage was being transferred by train and yet dispite several requests the hotel would not collect it. So we had to go to dinner in our travelling clothes, only to be informed half way through the meal " your cases have arrived". This was typical of the staffs attitude, we did not find them very friendly, although they did appear to give better service to the regulars. Reception was usually deserted.
The worst part was the standard of the food. The buffet breakfast was ok, with the exception of the dried up cucumber and warm salmon. But the evening meal was very hit and miss, certainly not to a standard one would expect in a 4 star hotel. The main course is ordered at breakfast and some of them had obviously been pre-cooked, judging by how they arrived at the table.The main course is brought to the table under silver domes which are removed at the table with a great flourish to reveal the masterpiece. An example, a slice of beef, 3 small brocolli florets and a rather large baked potato in foil, not exactly fine dinning. The gala dinner was even worse. The meals lack any consistency, with some beautifully cooked beef through to uncooked vegetables, potatoes and raviolli. Food was recycled on a regular basis, from one night to the next. Apple fritters with soggy batter, a clear indication they had not been cooked fresh, appeared on the cold sweet table the next night. They were bad enough the 1st time, so I gave them a miss. Likewise "Tuna salad ", cauliflower, dried up melon and several other items, appeared the day after being on the previous evenings menu. We stayed 7 nights and every meal had problems of poor cooking and with 5 courses, too many to detail them all.
We did not find this a very nice hotel and do not feel it is to 4 star standard and would never stay here again or recommend it to anyone.