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Hotel Seiler au Lac – reviews, photos

4.0 of 5
Am Quai 3, 3806, Switzerland
Hotel amenities
Hotel Seiler au Lac
Hotel Seiler au Lac
Hotel Seiler au Lac
Hotel Seiler au Lac
Hotel Seiler au Lac
Hotel Seiler au Lac
Ranked #10 of 41 Interlaken B&B and Inns
4.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
    20
    10
    3
    1
    1
Date Rating
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“awful attitude”
2 of 5 stars Reviewed 23 October 2010
1
person found this review helpful

I'll try to keep this review subjective, but it will be hard. The hotel has a great location, but it projects an OLD ambiance and atmosphere. It's great when a hotel is quiet, but it is dreadful when it feels dead.
The attitude, demeanor and unfriendliness of the lady owner is terribly sad as it undermines the good efforts of her son and husband at reception. Her rudeness is capable of derailing a whole holiday if you let her. Let me explain: We decide to cut short our stay at the hotel in order to rearrange our itinerary, and her response was nothing less than obnoxious, telling us that we "could not just do whatever we want" and that "we must pay for another night".
We decided to stay the night so we could find another place to stay. Rules are Ok, but there are proper ways to talk to customers.
This woman was the worst example of rudeness we found in an otherwise excellent Switzerland. Shame on her.

  • Stayed August 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kikouae about Hotel Seiler au Lac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Hidden gem.”
5 of 5 stars Reviewed 10 October 2010

We travelled to Switzerland with a package from Kuoni. This package included flights, half board, transfers and a half price Swiss travel pass. The hotel is a ten minute bus ride from Interlaken Ost railway station and there is a delightful walk from the hotel alongside the water into Interlaken which took us 35 minutes. The hotel is great, the welcome you receive is warm and generous. Our room was a lake view with a balcony and looked down Lake Brienz. The room was large [room 112] and contained two singles placed together [both beds with the facility to raise head and feet] an armchair, settee, tv, mini bar together with ample storage and plenty of hangers. The bathroom was fitted with both bath and over bath shower. A hairdryer was provided, if tea/coffee facilities or an iron are required a simple request and they will be brought to your room. The breakfasts were typical continental with plenty of choice including cereals, fruit juices, cold meats, cheeses, several types of bread and crisp bread together with croissants and rolls. There was also yogurts together with either fresh fruit salad or sliced tinned peaches, dried apricots etc. Tea or coffee is served to your table. The evening meals started with soup or salad, then a small intermediate course such as flan or vegetable tempura. The mains course had an option to it, normally fish [fresh, filleted and delicious] together with a vegetarian option, all this was followed with a sweet. The food was delicious and if you have a special diet requirement. just let them know. The hotel also had a pizza bar together with massage facilities [although we didn't use these], a tv room/lounge and a small library with some games. Most residents spent the evening in the entrance lobby which is comfortably furnished with settees and arm chairs. The bus stop into Interlaken is a 100 meters away as is the lake boat landing. With the stay comes a "guest card" which entitles you to free bus and train services within the immediate Interlaken area, together with discounts at some of the castles around Lake Thun. This was our first visit and will not be our last, we thoroughly enjoyed our stay and the location which is so easy to visit any of the mountain villages in the area.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Howie30 about Hotel Seiler au Lac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
1 review
“A truly wonderful hotel, so good that we visit every year”
5 of 5 stars Reviewed 29 August 2010

This was our eleventh year of staying and we know that we are not the only guests who keep returning year after year - evidence that the Seiler au Lac is a truly wonderful hotel. It really would be difficult to find a Swiss hotel in a better location and to be so well looked after.
The hotel is family run and the attentive hosts and their staff make us feel very welcome. Service is very efficient in every way and yet, is delivered in a very discrete manner so that you don't feel "fussed over" - a factor that can be very irritating in some 4 and 5 star hotels. We know that anything we ask for will be done for us if at all possible. The rooms are kept very clean and are maintained to a high standard.
There are three restaurants within the hotel offering a excellent choice of dining. Most hotel guests staying on half board eat in a dining room specially reserved for them and we find the meals excellent, in terms of quality and being so well presented. Service is quite relaxed and friendly. A very substantial buffet breakfast is provided with plenty of choices.
Situated on the lakeside, this hotel has fantastic views over Lake Brienz from the rooms at the front and the three restaurants. There are good transport links with a bus stop outside and lake steamer opposite. Trips to nearby mountain resorts are therefore very straightforward. Bönigen has the benefit of being close to Interlaken yet offers more peace and tranquillity.
We hope to return to this wonderful hotel for many more years to come.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CWYEastSussex about Hotel Seiler au Lac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
1 review
“Excellent location and hospitality”
4 of 5 stars Reviewed 13 August 2010

This family run hotel has a fantastic location on the shores of Lake Brienz. The owners, Erwin + Rosemary Zingg-Dinkel, and their son Stefan are helpful and attentive hosts.

The rooms are spacious and clean. The restaurants are airy, the staff helpful and the food is delicious. We would have liked greater vegetarian selection.

The only flaw is the slow internet connectivity and if the hotel had wi-fi it would be perfect. But there is so much to do around Interlaken that you don't have time for surfing the net!

  • Stayed July 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ravihk about Hotel Seiler au Lac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
“An exceptional hotel where the wellbeing of the guests is of paramount importance.”
5 of 5 stars Reviewed 7 August 2010

We have stayed at this hotel every summer for a number of years. It is outstanding in every respect. The location is second to none on the shores of Lake Brienz. The motto that you arrive as a guest and leave as a friend is certainly accurate. The staff are, without exception, extremely warm, friendly and helpful. Nothing is too much trouble for them.

The hotel is exceptionally clean and confortable. The mini suite that we stay in is an absolute delight and has outstanding bathroom facilities. The breakfast buffet has a huge variety of both continental and cooked breakfast items. Dinners have 5 courses with the addition this year of a salad buffet for one course. Vegetarian and other special diets are well catered for. We cannot recommend this hotel highly enough.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LondonDJD about Hotel Seiler au Lac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Seiler au Lac

Am Quai 3, 3806, Switzerland
Price range (per night):* INR9,530 - 14,323

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