We liked the location since we were traveling by train and it's a few minutes walk from Interlaken West. The facilities were clean and in good condition. The service was a little weak, but they are trying.
We stayed at the Stella because of it's convenience, and indeed we were able to walk to the train station or the city center or any restaurants without any problems.
The hotel facility is nice. There's a pool that we didn't use and a nice sunny restaurant. The room was clean and comfortable. One unusual item was a showerhead that glowed different colors as you took a shower. I'm not sure how it works, but it was fun.
The service was a puzzle. The manager always greeted us at breakfast to say he was sure it would be wonderful weather today, and he was right. The receptionists always called out a greeting when we went by, offering any kind of help. Now here comes the "however." The hotel serves lots of bus tours and when those locusts hit the breakfast bar, everyone else is out of luck. There were several young people servicing the breakfast bar and they were not too enthusiastic about refilling the dishes.
We're Americans and we expect ice cubes for our room. That was 2 CHF. That's not acceptable to us, but probably quite normal in Europe.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 April 2012
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Thank you for your feedback here on tripadvisor and also thank you very much for staying with us at the Stella!
It is nice to read, that you enjoyed the staff's friendliness - this is what we try hard. Of course, we also discussed the other points you mentioned in a management's meeting, especially the refilling of the breakfast bar and do really try harder to serve our guests more efficiant.
So we hope to see you again by another chance to prove you, that there is an improvement on the mentioned points. In the meantime we wish you all the best.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC