Hotel Steinbock is in a perfect central location in Grindelwald. A 5 minute walk takes you to the main shopping area, to the First Gondola and the train station. The rooms are clean, comfortable and modern. The restaurant was the best food we had in all of our Switzerland journey's. Ponzia and the entire wait staff provided excellent service and were attentive to their customers. We were able to enjoy the last street festival celebration where the hotel barbecued a whole pig and bratwurst. The pizza is the best around and the pasta dishes are outstanding. The gave us a day pass for the local bus that goes to a few of the neighboring communities and it stops right out the hotels front door. The provided breakfast was excellent with everything you might expect, eggs, cheese, bread, meats, jams, jellies, cereals, yogurts, fruit, etc.

Disappointing experience considering all the good reviews about the staff in this hotel.
Travelled with my Dad who is approaching 90.
Essential he has disabled facilities available when travelling.
E-mailed hotel regarding such a room well in advance of staying and phoned twice before giving credit card details. I was assured in writing and verbally a disabled room was available in the hotel and would be given to Dad.
We arrived early evening and discovered the room had been given to a group of very fit and lively young people.
I did not consider the room which had been allocated to my father to be safe but had no choice but to stay . We had been travelling continuously for 10 hours and were very tired . It was not possible to start looking for alternatives in a popular resort in high summer.
Whilst I had an apology from reception, this was not very helpful considering all the time I had spent prior to arrival trying to get the right room for my father. It was an unsuitable room for someone with mobility issues.

This is a totaly ok place to spend the night-great service and clean rooms! But, that's it. No luxury ameneties... But, for the price this is a very good chiose in Grindelwald, which is a very expencive village in the alps.

LIke a previous poster, I have not stayed at the hotel but wanted to comment about the friendly service and cleanliness of the hotel anyway. My wife and I have stayed in this area for 3 straight summers in June but will not be making it back this year (have a new 6 month old who might not like the plane ride from Miami, FL!) Each year I swing into this hotel for dinner and on several nights, drinks. It is hard to just say that Salvi and the rest of the employees are great to deal with - that does not describe it - they treat you like friends/family from the very start. Each year the owner himself drinks a grappa or two with me and last year we watched some of the world cup. Each year we return for dinner and the employees, including Salvatore, remember us by name which is pretty amazing. They asked us to bring the new born next year when we visited last June and they treated my wife, who was 5 months pregnant, like queen - but we will see them in 2012! The food in the restaurant is great - especially the chicken. Don't know of another place in town that serves chicken. The pizza is also good. Though I have not stayed at the hotel, I have been around and about most of the hotel and it is clean and well run. The friendliness of the employees made me want to post my pleasant experiences at their place.