Two friends and I stayed at the Bernerhof on our way to Italy on a motorcycle tour. It had been a long day of riding in the rain and the reception was warm and friendly. We spread our gear out over the various radiators and went out to have dinner along the main street, which was basically a stone's throw from the hotel. When one of the guys had a problem next morning with a bent ignition key for his bike, the hotel handyman fixed it quickly and without charge. With Gstaad's reputation as a luxury destination, we were pleased with the CHF 354 price for a spacious room for 3, with a living area and small kitchenette (price includes breakfast). I can easily recommend the Bernerhof.

The Bernerhof in Gstaad was really a wild card that turned out very nicely. It offers a friendly atmosphere, great location and excellent service. We found the rates a bit stiff, however, as it was the last day of the Gstaad tennis week (CHF 70/USD 60 above the normal price). Staff during the daytime were very service minded and spoke excellent English (make sure you ask Tanja in the reception for what to see in the area - you won't be disappointed by her sightseeing tips). The night-portiere did not speak any English so make sure you have your French or German phrase book at hand should you have queries. When the reception managed to give our initial booking to someone else, we were compensated with a night in a much bigger suite. Both these rooms were spacious with nice big balconies overlooking the busy shopping area, the train station and beautiful mountain scenery. The breakfast buffet is rather average and the waiters did not impress us much. However, the same restaurant is a pleasant and convenient choice in the evening, in particular if you fancy the rustic Swiss alp food. Moreover, both small and big children will find the five page dessert menu a treat. Don't forget to burn calories in the small but stylish hotel pool the following morning.

We have just spent a weekend in the Bernerhof in a family suite. We enjoyed the three different restaurants, the pool complex (including sauna and Turkish bath) and the location right in the centre of town. The family suite was large and good value. Staff were friendly and there were no downsides that we could see.

Have stayed here four times and going back again this winter. The location is perfect directly adjacent to the railway station, both for arrival/departure and getting about for skiing either by train or bus.
Rooms have mostly been upgraded and the family suites are generous in size (Comfortably sleeping 5) and well appointed.

For value for money and location this hotel is not only hard to beat in Gstaad but for UK skiers wanting a long weekend it is so easy to get to by Swiss Rail that it should be an obvious destination.