While the staff was very attentive and friendly for the most part, there were many drawbacks to the hotel as well. It was quite a long walk from the city center; this made it difficult when there was practically no street parking for us to find either. We had huge bags and were placed on the fifth floor (no elevator). This was our last destination before leaving the country so it made for a not so fond farewell. You also had to bend on your knees to use the shower. Lastly, if you are a light sleeper, do not stay here. I can sleep through most anything and the traffic kept me up at night (it is located on a busy street with a busstop in front of it). But once again, nice people. Pluses: free internet and parking. Breakfast was included as well, however, it consisted of bread.

Lucerne is a very expensive place to stay and this was one of the cheapest options we could find within walking distance to Lucerne Central. The manager is very helpful and the restaurant was great although the menu is very limited. We had a four person room and had really good storage for our bags, coats etc. There was no smell of cigarettes at all as others have stated. We had a large balcony off our room which we used to keep drinks cold as it was bucketing down with snow! No problem with traffic noise, but we had the windows closed obviously. Fantastic that we could look out the window to see when the next bus was coming as the bus stop is right outside the hotel. We were very happy with how easy it was to get to the hotel from the A2 and the parking is included.

We had a family room with a balcony, facing the main street. I was initially concern with the possible noise of traffic. However, was pleasant suprise that we hardly had any disturbance.
Location of hotel is great. It's a short walk to the banhof and the old town. Taking a bus was easy too as the No 1 bus (which takes us to/fro center of town) stops in front of the hotel.
The food at the restaurant was good. The chef was extremely helpful with taking of orders. All other staff were friendly and helpful.

This hotel cost us CHF298 for 2 nights, about £97 per night which was the most we paid for accommodation on our whole trip and it was far from worth it.
A 10-15minute walk from the heart of Lucerne the hotel is on a busy road and if you have your windows open (which is probably likely as the rooms are very hot!!) don't expect sleep to come easliy as the noise of traffic is intense.
The staff speak little English which makes any communication difficult - the only person who was able to help us was the man in the chef whites who was very friendly and as helpful as he could be when he was there.
We had a double bedroom which was sparsely furnished (not really an issue), no air conditioning but they did supply a fan and a small TV. No tea/coffee facilities. The bathroom is very small. The mattress and pillows were of a poor standard and do not facilitate a good night sleep. The second night we asked if there was a spare mattress we could put on the bed and the chef man was happy to help and found a spare single mattress we could use which helped a little.
The first morning we woke up to NO electricity (later found out the whole floor had lost power) after trying to communicate this to the staff who thought giving us a bulb would help we were told the boss would deal with it later!! So health and safety aside we had showers in the tiny bathroom in the pitch black - very helpful! Luckily when we arrived back after a day of sightseeing the electricity was back on, however we did not once receive an apology for the inconvenience.
Breakfast is served downstairs and is a basic but acceptable bread basket, tea/coffee and juice, this was included in the price.
GOOD POINT - the hotel does offer a free internet point if you don't mind standing in the hallway by reception to use it.
This hotel is not suitable for people with problems walking/climbing stairs as there is no lift.
Overall this hotel offers little more than a private hostel room with its own bathroom and it is not one we will be rushing back to.