Our trip to Switzerland was fairly last minute so a lot of the hotels in Luzern were booked. Was concerned about this hotel based on mixed reviews but decided to take a chance and stay for 2 nights. It certainly wasn't bad but wasn't our favorite hotel. Booked it through Orbitz as they were running a special on 2+ nights.
It was fairly warm when we went and there wasn't a breeze at night (our room faced the inner courtyard area on the 4th floor) so it got fairly stuffy at night even w/the fan running.
The breakfast selection was good but it truly seemed like a first come first serve. We got to breakfast around 8:45 one morning (I think it ran until 10:30 or 11) and a majority of the items were all out and we didn't see anybody replenishing meats, cheese, breads, etc. Even the sugar was empty by the coffee machine. We ate what we saw thinking they would refill but gave up after 30 mins or so. The next day we made it down in time so everything was still available. I'm not sure if somebody just didn't replenish the first day or if we made it down early enough the second! Coffee machine offers cappucinos, espresso, etc.
The girls at the reception area were not rude but not overly friendly. They didn't offer any suggestions on the city-really just handed us the key. I had to ask what the brochure was that was sitting on the desk and they said it included a city map and a discount card-all of the other hotels gave us those items as part of check in and some sort of explanation. One of the girls was nice but the other seemed more hurried with her responses.
They also provide a large key to your room but when you leave, they ask that you keep the large key on this public board by the reception desk and take the small key with you since they close at 11pm...We didn't have any problems thank goodness but found it a bit odd to have your room key on display for anybody to take and if the small key was missing, then it was an indication that you weren't in your room. Another hotel required that we leave the key but it was very small and they always watched who came/went so we didn't feel uneasy there.
Location was in Old Town-close to the lion monument. It's not overlooking the lake area but maybe a 5-10 min walk depending where you are looking to go on the lake. Luzern is very easy to navigate on foot so we never utilized the buses. Even the walk across the bridge to train station may have been 10 mins but not long at all and you certainly don't pay the high prices.
Room was okay but what you would expect for a 3* hotel and it's as advertised on their website. Very easy to find as well-there is a map on the website and it's literally right next to Starbucks so you can't miss it. The building itself is odd-almost like an office building and not a hotel?
If you are looking for a basic, affordable hotel then this one is fine. If we visit Luzern again, I would most likely stay elsewhere as this hotel was not very inviting or warm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC