We travelled with friends who, like us, are used to deluxe accommodations.
The hotel is located within walking distance (5min) of the train station, which is great if you are in Lucerne on a Sunday when most stores are closed. Other sights are also within walking distance, including the excellent French restaurant brasserie bodu.
The hotel did not seem very busy when we arrived, and all 6 of us were upgraded to junior suites - one corner, 2 garden.
The garden suites are long rooms with a peekaboo view of a bamboo filled balcony through the bathroom. These have a tub/shower combo. The corner suite is more conventional looking with windows on two adjoining walls. Tub and shower are separate.
The rooms are modern, and can be quite dark if your room walls happen to be a darker colour. If you are looking for a cosy hotel, this is not the one for you. We like edgier hotels, and the esthetic here suited us. The rooms are extremely spacious and clean, with cleaning service twice a day. We especially liked the automated blinds and well thought out placement of lighting and blind controls.
We stayed 3 nights and were always the only ones at breakfast. This meant excellent service. Breakfast is not a buffet, but table service, with a lavish spread.
The best part about this hotel is the attentive staff. We were well taken care of from check in to check out. A few examples: we hiked mount rigi one morning and asked for directions to the dock. Once the front desk staff learned of our plans, she immediately produced plastic bags of bottled water to take with us. When dinner reservations were made one night, I noted the staff asking for the best table in the restaurant without my requesting for such. It's the small things like being greeted by name on each arrival and departure, having the cleaning staff remember my preferences for how I place my toiletries etc that made this hotel memorable.

The service is excellent in this place. We booked the penthouse junior suite (on the top floor- Michelle Pfeiffer room) and were a bit disappointed. It is definitely not worth all that money! The bathroom is tiny and the room has an odd shape (I was expecting a bigger room). The balcony is nice and offers a good view. During our stay we had a look at the other rooms as well. It looked like we got a bit stiched up. The rooms one floor below were much nicer and had a proper size bathroom.

Breakfast was nice, but too expensive for what it is. I would recommend having breakfast outside the hotel (or at least choose to have breakfast in your room on the balcony!). We also had dinner in the restaurant. I didn't enjoy it so much, but my boyfriend really liked it! The restaurant is sort of build in the basement so it is all a bit dark. Great for the winter, but not for the summer.

I was in Lucerne for 3 nights with my family alongwith 2 other families of my friends. We had an excellent and a pleasant stay at the hotel.

The rooms are attractive and well designed. As they proclaim "Every room has a tale to tell", it really made the difference. The hotel is in close proximity to the station. The food in the restaurant is excellent.

I had personally booked the hotel for all the three families and we all agreed at the end that the choice of selecting the hotel was perfect.

if you are looking for a modern luxury hotel within easy reach of everything in the city this is the place to stay! high levels of attention to detail, very modern but comfortable rooms and decor, the staff were very friendly and helpful. we didnt have dinner at the hotel but the restaurant looked incredible, thoroughly recommend this hotel!!