I went to the hotel Hermitage from Friday 4th November to Sunday 6th November 2011.
We slept in the new building on the second floor in front of the lake.
No noise: You could hear the sound of the wind because the room is very well soundproof and the neighborhood is very calm.
Clean: Moreover, the room was perfectly done every day and the towels were replaced.
Good service: the staff was friendly and ready to help and polite.
A bit Far: to come there, you need to take the bus 24 from the train station to the bus-stop hermitage and it takes approximately 8 minutes. If you want to do it by feet, not an issue, it’s a great walk but be prepared to walk at least an hour to arrive to the hotel.
View: Ask the view of the lake in order to have a view you couldn’t find in other places.

I went with my parents and we took two rooms.

As always very good time for spiritual business seminar. Nice rooms, attentive staff and very good cuisine.
Machines in the gym below standard.
Would go back anytime.

We arrived after two nights in Davos where we had left behind quite a few inches of snow and were met with warm sunshine. Lucerne is stunningingly picturesque but, like the rest of Switzerland, stunningly expensive too. The Hermitage is a a few miles out of the main town on quite a busy road which you do not notice when inside the hotel but do when sitting outside the bar. We had a superior room and it was certainly very good - big, spacious, clean, stunning views but the tv was quite small for the size of the room. The style was open plan apart from a very small loo area. This meant the bath, shower and (two) sinks were all in the same space as the sleeping and sitting areas and whilst that "open" approach may suit some I can well imagine that others may be less keen. It did mean, however, that you could stand in the shower or lie in the bath and enjoy the view across the lake to the mountains beyond. The only complaints (apart from the fact that the hotel is quite expensive, even for Switzerland) were: (i) the hotel is on a number of different levels so there was a lot of going up and down to get from A to B; (ii) the shower, being open, meant that the bathroom floor got very wet; (ii) 10 euros a day to use the car park (which was not covered) was a bit steep.

I'm surprised at the amazing reviews of this hotel. Don't get me wrong, it's nice but not amazing like I expected based on the other reviews. Rooms are decidedly average and you can tell the hotel was renovated over stages. The bathrooms are ultra modern, but the rest of the room is screaming 80's with cheap, dirty carpets, tacky furniture and a 13" CRT Television.

In fact, we were surprised by how bad the rooms were compared to the rest of the hotel where they clearly spent the renovation money. The lobby, restaurant and bar are very nice -- updated and modern. However, given we spent extra money for a nice room we were disappointed.

On the upside, it's relatively close to the rain station, about 5 mins away by the #24 bus.