We asked for a non-smoking room and got a room (110) on the first floor that looked out the back over a lane which had 2 large garbage bins that serviced the back of the restaurant. This meant that we got the banging of bins and buckets for half the night and the staff would stand under your room window and smoke. This kind of defeated the smoke free quiet room theory. Don't get me wrong, the hotel is very nice and clean in a great location near the main train station, it was just the location of our room 110. We gave them the benefit of the doubt for 2 nights to see if it would improve but on the third day we had to complain and we hoped they would give us another room - not to be, the hotel was full, the staff were told not to smoke under our window but the noise continued. We left the next day. The hotel later claimed that they did offer us another room but it was on the day we were leaving - too late.
On a positive note if you can get any other room I believe you would really like this hotel.

This hotel is moments from the railway station and close to the pier and concert centre. It is a very short walk to the old town. There is no noise from the trains.

We booked a twin room (mother and daughter) and were told that we could have a big luxurious double bed. When we said that we did not want to sleep together we were told that we were being upgraded to another room. We were sent into the attic, into a room with a bathroom designed for someone disabled. The bedroom was bleak and bare and we had to try not to bump our heads on the roof. The beds were at least three inches apart. It looked like servants quarters to us. I did not make a fuss as we were not there for long and we wanted to get out and about. At night time in this room (610) there was a constant droning which might have been air conditioning..
The bathroom which included a wet room was fine though there were no net curtains or blinds for privacy. There were the main thick curtains and a light though. The towels would have been acceptable in a two star but were tiny for a four star. The cosmetics provided were just shower cream in a wall dispenser.
Both rooms were clean.

The buffet breakfast was good and suitable for all nationalities. The food at dinner was excellent and prepared for you with fresh ingredients. Service was very slow and haphazard. If you were unlucky you got a waiter/watress who could not understand English (our menu was only in English) so it was just chance what arrived or did not arrive. On the last night we gave up and left before finishing our meal.

My advice would be that until they have sorted out their problems it might be best to look where this hotel is and choose another one nearby. If you have already booked it is clean and convenient and you might get a better experience than us.

Stayed half board for four nights. The hotel is accros the road from the side entrance of Lucerne railway station.It is only a few minutes walk from the lake and the boat piers. The buses all go past/to the railway station. The chapelbridge is only five minutes walk from the hotel with the old town on the other side of the bridge. Most of the old town is shops.

We had a sixth floor room - this was the top floor which meant that the roof angled at either side of the window. The room was very bland and not many facilities for a four star hotel. We arrived to no soap in the bathroom!
The room was clean and spacious. We had a wet room as a bathroom. We were given this room beacasue we wanted two separate beds and were told we were being given an upgrade. We did not feel convinced by the upgrade bit.

The breakfast was a buffet to help yourself. There was the option of scrambled eggs as well as cereal, bread (no toaster), a range of fruit juices and boiled eggs.

The evening meal was freshly made but the delay between courses could be up to 30 minutes. Not all the staff understood a lot of English and this caused problems when ordering. I recomend eating late so that you have done everything you want to in the day becasue there may not be time afterwards.

My husband and I stayed for 2 nights at this hotel in June along with another couple we were traveling with. We all enjoyed our stay. The staff were helpful, professional, and willing to help with any questions. Our room was supposed to be a king bed, with Mt Pilatus view. We actually had a queen with no view of the mtn. The staff were willing to immediately change our room, but we opted to stay in the room we had. It was large, comfortable, well air conditioned, had a little balcony with a view of the park across the street. Our friends were on the top floor in the wellness room and they had the mtn view along with the exercise equipment. Since it was raining most of our Lucern visit, no one really could see the mtn. We did hear the bells from the bell tower, which were lovely and did not disturb our sleep. The sheets on the bed were short, as mentioned in other reviews. We figured it was a Europe thing and dealt with it, Our shower was excellent! Glass enclosed, great water pressure. Our electrical adaptor did not work in the bathroom so the staff came up to our room and gave us a workable adaptor for our stay. The internet wireless in the room was free and worked perfectly! TV channels were the usual BBC, CNN, but reception was clear and was on a nice flat screen, wall mounted. The in room safe was wonderful and big enough to hold my small netbook computer. The location of this hotel was terrific. Walk out of the back of the train station, cross the street and there's the hotel! Couldn't be more convenient. The hotel's directions explain where to exit the train station for the closest way to the hotel. We ate breakfast in the hotel both mornings. It was buffet style with order your own style eggs. Very nice, hot food was hot, fresh fruit, juices, cereal, pastries.
On check out day, we stored our luggage with the hotel, went to church, wandered around, picked up baggette sandwiches in the train station and came back to the hotel, went upstairs to the lounge and ate our lunch, killing time til it was time to catch our train. We would definitely stay here again. Prices for the hotel were comparable to others in Lucern. It was easy walking distance to the bridge, lots of restaurants, the Stadkeller, and shops.