I went to Lucerne, Switzerland as part of a fourteen-day trip around Western Europe with my mother (I filed the under solo as it shares more characteristics). First off, I would like to praise the architecture and location of the hotel. It is situated in the heart of Lucerne, near the famous bridge, a train station with a supermarket, a fruit market and more. I didn't expect our hotel to be in this building due to its sheer grandness. The interior did not really match the brilliance of the outside, but the contrast was interesting.

Check-in was not really quick but the what was reasonable.

The room was quite large for us Singaporeans with a view of the streets in front of Lucerne. It was interesting considering there were only two of us. I couldn't recall the quality of the bed, but it was pretty decent.

Now comes the interesting aspect: the bathroom. There is a policy that should one wet the carpet (or even the bathroom floor if I recall), a fine of about a SGD100 will be charged, which was pretty silly. I believed the toilet was unable to work at one point, but I can't recall clearly. Aside from that, most amenities worked fine.

For dinner and breakfast, we ate at the in-house restaurant. It was well-furnished and the food was plentiful and delicious. There's a Starbucks down at the lobby with free wifi. Otherwise, one would have to pay a fee for the hotel wifi.

Overall, the hotel was average to good. As I said, I booked a package so I was unsure about the price. Apparently the price per night was SGD331 (deal is at 230) around December 2011 according to Booking.com. A bit overpriced, but a fairly good stay nonetheless.

We spent a night at this hotel and were extremely disappointed: although the reception area is that of a 4* with a cozy starbucks coffee shop on the entrance floor, the rooms were filthy, old (the carpet was covered in stains) and the bathroom very basic (built about 20 years ago) and not clean. The breakfast buffet was good (big choice) but the staff at the breakfast restaurant extremely unfriendly and rude.

Only positive point: the location is great (steps away from the main train station, shopping and restaurants round the corner).

Worst 4 star hotel i have seen- had a room on the 6th floor and had to listen to the disco music from upstairs the whole night. Reception guy promissed to do something about it; but it was just an empty promise.

Bathroom was dirty.

What a horrible night.

We recently stayed in this hotel for 2 nights and we're sorry we did. The temperature in Lucerne was 78-80 degrees F and it was quite humid. The hotel does not have A/C and definitely needs it. There's no cross ventilation at all in your room and while it comes with a floor fan its not enough to keep you comfortable. The other problem is that when you open the windows to let the cooler (relatively speaking) air in, you have to listen to rowdy youths who congregate in the area for some reason. Perhaps its because the train station was across the street. In any case, the noise from these yelling and whooping people was quite disturbing and since we had to have the windows open to get some relief from the heat I absolutely cannot recommend this hotel.