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La Cour des Augustins - Boutique Gallery Design Hotel – reviews, photos

4.0 of 5
Rue Jean-Violette 15, Geneva 1205, Switzerland
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La Cour des Augustins - Boutique Gallery Design Hotel
Ranked #22 of 106 hotels in Geneva
4.0 of 5 stars 77 Reviews
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77 reviews from our community

    Trip type
Traveller rating
    32
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Date Rating
Sao Paulo, SP
Senior Contributor
33 reviews 33 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Design that doesn't work + poor service”
2 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

The expensive loft apartment we were in had no bathroom walls! Not really convenient. If one person takes a shower wakes up the other. Not to mention the lack of privacy... Living room, kitchen and bath together didn't work visually well. And to keep yourself warm in that open space wasn't easy. Lighting design turned the loft dark by day and very bright by night. The design hairdrier took ages to dry my hair. The design carpet was awful to step in. Design windows had no ventilation option, it was either full closed or full open. Design loft had no full body mirror...
We could hear the lift engine from our room on the fourth floor as well as steps from the apartment above ours.
The hotel in located on a pedestrian street, so one must get out of the car walk through reception to be announced and drive around the block to access the parking.
Front desk personel had no intention to help. On our last day housekeeping left a bag of dirty linnen ( not ours) by our room door in the morning, I mentionned it at the reception by breakfast and when we left around 3 pm the bag was still there.
In one word: stay somewhere else!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvain LASSAUGE, Guest Relations Manager at La Cour des Augustins - Boutique Gallery Design Hotel, responded to this review
22 February 2012
Dear guest,


Thank you for staying with us at the Hotel La Cour Des Augustins Geneva and taking time to share your feedback online.

I was concerned and disappointed to read your feedback which showed that you were not satisfied with your stay.

I am sorry if the look and feel of the loft, inspired by a famous designer, was not matching your expectations. I do understand that the bathroom might not always please everyone and I am sorry for this. However, we would have been glad to propose you a different Loft with separate bathroom.

As for the hairdryer and the lift, I do apologize for the inconvenience this has caused to you and we will carefully study your remarks to maintain the high standards of service expected.


As for the absence of helpfulness of your staff, I am rather surprised as friendliness and high quality personalized service are always mentioned by guest’s comments.

Please know that you had the advantage of getting a free late check out during a congress period.

I appreciate the time and effort you have taken to inform me of your experience. We took note of your enriching and valuable observations and sincerely hope to welcome you back soon.


Best regards,
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Lugano, Switzerland
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“A nice surprise!”
4 of 5 stars Reviewed 8 December 2011 via mobile

This hotel is not one of my usual choices when I have to visit Geneva, but it was a nice surprise!
I traveled for business and the only room available in Geneva for the night I had to pass there seemed to be the Junior Suite room at La Cour des Augustins....so I booked it!

Position of the hotel is excellent, in a nice and young part of Geneva. Minutes walk from all important business and tourist/shopping destinations.

Staff is just AMAZING, they were so kind and helpful (definitely a plus!).

Room was ok, I have been in larger Junior Suites but the price was honest considering Geneva standards.

Didn't try any of room service/breakfast, but the menu seemed to be quite complete and they have collaboration with two restaurants.

La Cour des Augustins will become part of my alternatives when visiting Geneva.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvain LASSAUGE, Guest Relations Manager at La Cour des Augustins - Boutique Gallery Design Hotel, responded to this review
26 December 2011
Dear Guest,

Thank you for choosing to stay with us and taking the time to register your feedback online.

It is great to hear that you were content with our services as friendliness and high quality personalized service are a priority for us. We are delighted to tell you that we have already informed our employees that you were satisfied with their helpfulness.

We look forward to welcoming you back to La Cour Des Augustins Hotel very soon,

With Kind Regards,
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Don't eat room service!”
2 of 5 stars Reviewed 24 October 2011
1
person found this review helpful

Poor location, a bit seedy. Staff were great, hotel older but done up well. Room service was the worst I have ever had. Stone cold lamb, rare and covered in curry. It was just a shame this meal let down a nice hotel.

  • Stayed September 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sylvain LASSAUGE, Responsable relations clients at La Cour des Augustins - Boutique Gallery Design Hotel, responded to this review
7 November 2011
Dear guest,
Thank you for staying with us at the Hotel La Cour Des Augustins and taking some time to share your feedback online.
We are sorry if the feel of the suburbs was not matching your expectations. We do understand that the area might not always please everyone and we are sorry for this. However, many guests of our hotel appreciate its location which offers easy access to the city and to the mains interests of Geneva.

As for the room service, we would like to apologize for the problem with the dish served. Till now, we always received positive comments from our guest for the quality of the menu. We do strive to keep an excellent service and sometimes we can be deceived. Your feedback is very valuable for us and we will use your response to focus on the quality of the room services to make sure they are always quick and well prepared.

We look forward to welcoming you back to La Cour Des Augustins very soon.
Best regards,
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Toronto, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
“A Real Five Star Hotel”
5 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

The service in the hotel is unbeatable. The lobby is clean and has Africian or Polynesian style of art. Internet stations are in personalized round-egg type chairs.
Upon check in we received an all transit pass for the duration of our stay in Geneva. The room, a suite, was bright clean and spacious designed in real modern styling. We had a nice breakfast nook/bar type area. The room was in candy apple red colouring with cool modern lights. The hotel offer self branded shampoo and lotion. The real treat for me was the most beautiful smelling shower gel in the bathrooom call Floralux. The hotel is across from two wonderful restaurants, but offers complimentary breakfast. The staff goes above and beyond to assist. My husband forgot his leather jacket in one of the restaurants across the street and the hotel staff made it their mission for the the safe return of the jacket. It is an expensive hotel, but it is really worth it! May I add that the hotel had free internet and we received two Toberone chocolates on check-out!!

Room Tip: Book a high floor for a view of the street.
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvain LASSAUGE, Guest Relations Manager at La Cour des Augustins - Boutique Gallery Design Hotel, responded to this review
30 October 2011
Dear Guest,

Thank you for choosing to stay with us and taking the time to register your feedback online.
We are pleased to learn that you enjoyed your stay in our hotel.
We are glad to know that you appreciated the two restaurants close by to the hotel.
Indeed, we have a partnership with both restaurants Café Jules Verne and Air Du Temps, which represent excellent options in the area for lunch or dinner.

We look forward to welcoming you back to La Cour Des Augustins hotel very soon,
With Kind Regards,
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jerusalem
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
“Too expensive”
3 of 5 stars Reviewed 17 September 2011 via mobile
1
person found this review helpful

Nothing special or exciting about this hotel.
The only thing I have to mention
is the high price and very tough
reservation policy. They received
5 nights payment for 2 rooms due
to a reservation I made through
booking.com
Our actual stay was only 3 nights
so they sold us 10 nights of which
we used only 6. We informed them
in advance about our mistake but
nothing helped. They refused to
pay us back the extra nights .
They refused to keep for us 2 rooms in the future.
They refused to include breakfast
in the super Hugh price we paid.
The reason they gave us fir their refusal was that the booking was made fir high season.
So if it was high season and since
we noticed them well in advance if our mistake how comes they did not resell the extra nights ?
Some remarks regarding the hotel :
The walls are very thin and you can
hear loud voices from neighboring
rooms.
The rooms are on the smaller side.
The hotel is neighborhood is not so
nice but very central.
The hotel is clean and relatively well
kept and beside the tough attitude
from the management the front stuff was friendly and helpful.
Personally I am used to better hotels and like to pay only for what I get. Cannot return.

  • Stayed September 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask josefhabas about La Cour des Augustins - Boutique Gallery Design Hotel
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Sylvain LASSAUGE, Guest Relations Manager at La Cour des Augustins - Boutique Gallery Design Hotel, responded to this review
28 September 2011
Dear guest,

First of all, we would like to thank you for having chosen Hotel La Cour Des Augustins for your recent trip to Geneva.
We appreciate to have your feedback since we are always concerned by the remarks and satisfaction of the guests.

We are disappointed to read your comment which showed that you were not satisfied with your stay.
We would like to clarify that on the website booking.com you have the option to book a flexible rate or a prepaid rate with no possibility of any cancellation or modification.
Between the two rates there is a difference of price. The cheapest one is the not flexible rate, the one you chosen.

We are sorry if you feel that the hotel management was not matching with your expectations.

However, the different rates are clear and well explained on the website.
Both sides have to respect the sales conditions.

Concerning the superficies of the room, you booked a single room (20 sq meters) and a Junior suite (35 sp meters). As a 4 star hotel category, it is part of the hotel Swiss standard.

I have the regret to read that the neighbourhood of the hotel might not be to your convenience.
Indeed, the appreciation of the neighbourhood varies depending on every guest. However we are glad to hear your satisfaction with our front office staff as friendliness and high quality standard service are a priority for us.

We did not have any remarks in the past for the soundproofing, but it is a very valuable comment for us and we will focus our attention on it.

We appreciate the time and effort you did to inform us about your experience as guests.

We look forward to welcoming you back to Hotel La Cour Des Augustins very soon.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about La Cour des Augustins - Boutique Gallery Design Hotel

  • La Cour Des Augustins
Address: Rue Jean-Violette 15, Geneva 1205, Switzerland
Price range (per night):* INR15,103 - 38,119

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La Cour des Augustins - Boutique Gallery Design Hotel
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