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Hotel President Wilson – reviews, photos

5.0 of 5
47 Quai Wilson, Geneva 1211, Switzerland
Hotel amenities
Hotel President Wilson
Ranked #5 of 106 hotels in Geneva
4.5 of 5 stars 198 Reviews
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198 reviews from our community

What travellers say about this hotel
  • Very comfortable(6)
  • Lake view(5)
  • Good size(3)
  • Lebanese restaurant(3)
Traveller rating
    113
    42
    16
    6
    21
Only show reviews for Family (12) | Couples (38) | Business (107)
Date Rating
Brisbane
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Poor experience even when platinum SPG”
2 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

Don't bother staying here if you are a SPG member. There are little if any benefits and I am sure you will find a less expensive hotel with similar views and more competent staff elsewhere in Geneva. We were even locked out of our room despite having organised a 1pm check out. Room was smallish with difficult to turn down heating. Had to ask for a view at checkin despite being a platinum SPG member.

Room Tip: Expensive with poor service even for SPG members.
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  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOSMPW, Manager at Hotel President Wilson, responded to this review
24 February 2012
Dear Guest,
We would firstly like to thank you for the time spent on writing this review on TripAdvisor. Every comment is essential to us since we are constantly improving the services provided and guest satisfaction to the best level.
I am very sorry to read that your experience with us was not up to your expectations. I assure you we are doing everything for every guest to leave the hotel satisfied.
I can assure you that the President Wilson Hotel is following all the Starwood Preferred Guest Standards and values all the platinum members. Indeed, during check-in you were offered a complimentary upgrade to a large Business Corner Room with a city view but chose to stay in a Prestige Lake View room which is smaller but still an upgrade. Being an SPG member guarantees an upgrade to a higher category upon hotel availability, but not necessarily to a room with a Lake view. Please be assured that the front office team did its best to satisfy all your needs and provide you with the room of your choice.
Furthermore, since the Wireless internet in the hotel is complimentary, we only charge the usage of it at the business center and this despite being an SPG member. Also, every Starwood property is different and do not have the same SPG advantages. In this case unfortunately, breakfast is not included in the SPG advantages at the President Wilson Hotel, Geneva
Last but not least, as informed by Marco the receptionist, we granted you with a complimentary Early check in and Late check out. Since the room cards can not be controlled from distance they automatically get deactivated at noon (the usual check-out time). I am very sorry if this caused any inconvenience and be assured that we try to deal with this matter in the best possible way.
I thank you again for choosing the President Wilson Hotel for your stay and hope to welcome you very soon.
In the meantime, I remain,

F. Newhart
Guest Relation Manager
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Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“To short of a stay”
5 of 5 stars Reviewed 22 January 2012

Spent the nights while travelling from Monza for the GP back to Canada, had an early flight so didn't spend as much time as I would have like. Great location and service though. Hope to stay here again.

  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DOSMPW, Manager at Hotel President Wilson, responded to this review
25 April 2012
Dear Guest,

I would like to thank you for the kind words written on TripAdvisor.

I am very happy to read that you enjoyed your stay, even short, at the President Wilson Hotel. I hope next time you will be able to spend some more time with us, and enjoy the various facilities of our property. As the summer season is approaching and have opened our wonderful poolgarden terrace, we look forward to welcome you around the pool while enjoying the breathtaking alpine panorama.

In the meantime, I remain,

F. Newhart
Guest Relation Manager
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Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Excellent, Stylish, 5 star hotel, cannot wait to go again.”
5 of 5 stars Reviewed 12 January 2012
3
people found this review helpful

From the minuted I walked into the hotel I was made to feel very welcome by the staff at the President Wilson Hotel, check in was quick and efficient. The staff were more than helpful and could not fault any of them, excellent service! The hotel is very elegant and well designed, very luxurious.
The bedrooms were very spacious, clean and well equipped with a extras you would expect from a 5-star hotel. The bed I must say was extremley comfortable. From my room I had amazing views of mountains as well as the lake.
The bar and restaurnt areas are very stylish and the drinks and food were delicious. Enjoyed the Lebanese restaurant in the hotel which had been highly recomended by collegues. I cannot wait to visit the President Wilson Hotel again soon!

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DOSMPW, Manager at Hotel President Wilson, responded to this review
25 April 2012
Dear Madame,

Firstly I would like to thank you for sharing your comments regarding your experience of the President Wilson on TripAdvisor.

I am very happy to read that you felt welcome and comfortable from the minute you walked in our hotel. Our staff is always taking care of every aspect of your stay since your personal comfort and satisfaction are essential keys to our success. We strive to provide an excellent service philosophy and accommodate every traveler a modern, elegant and renovated environment.

I am also glad that you enjoyed the comfort of your room and the view over the spectacular Alpine panorama. I also inform you that you can enjoy as well this breathtaking view from our PoolGarden Terrace open from spring to Autumn.

The Arabesque restaurant is indeed famous in Geneva, and I am pleased that you liked it as well. I hope next time you will be able to discover our new Caviar bar concept.

We are also very excited to welcome you back at the President Wilson and hope you will be able to enjoy the exquisite PoolGarden Restaurant on your next stay.

If you wish to be updated on the latest news and happening at the President Wilson, you can like our Facebook page or follow us on Twitter.

Kind Regards,

F. Newhart
Guest Relation Manager
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London
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great hotel on the lake”
4 of 5 stars Reviewed 11 January 2012

Started badly as I arrived at the approved check-in time to be told my bedroom was not ready. No drink was offered, no apology. I was told to just stand there for 10 minutes or so... But bedroom was clean, nice decor, overlooked the swimming pool and lake. Slightly outside town - around 15 minutes walk to the centre.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOSMPW, Manager at Hotel President Wilson, responded to this review
2 April 2012
Dear Guest,

Firstly, I would like to thank you for the time spent on writing this review on tripadvisor concerning your previous stay at the President Wilson Hotel in Geneva. We value every guest comment greatly and do our best so that every customer leaves satisfied after his stay.

I would like to express my sincere apologies for this inconvenient matter that occurred during your previous stay and be assured that I am personally taking care of this situation. The front office team as well as the Head Housekeeper have been informed and do their best in order for the rooms to be ready by check-in time. We are constantly improving our services in order to best satisfy our guests.
Nevertheless, I am very happy that you enjoyed the cleanliness, decoration and lake view of your room. The hotel had been entirely renovated in 2010, and provides services and amenities a modern traveler would expect from a 5 star hotel.
In regards to our location, even though we are slightly outside the city center, our hotel enjoys an incredible view over the Leman Lake and the Swiss Alps that most of our competitors don’t have.
I hope to welcome you back very soon in our property, and for any additional updates on our news, you can like our Facebook page or follow us on Twitter
In the meantime, I remain,

F. Newhart
Guest Relation Manager
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savannah, GA
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Classy and accommodating”
5 of 5 stars Reviewed 1 January 2012

We spent the Xmas holidays in this well-run classy hotel. The staff were so accommodating...the breakfasts elegant and delicious, the lobbies were beautiful, and the winter decorations stunning. The Lebanese restaurant was a treat, and although prices in Switzerland are high, certain features mitigated the prices. During the entire stay, we had free bus, train, and tram tickets in Geneva, and most museums were free. A convenient bus system runs frequently, and the buses leave every few minutes less than a block from the hotel. The feeling of being at this hotel is that they are there just for you. The concierge services were very helpful, and the restaurants recommended and reserved by the concierges were very good. Walking along Lake Geneva and seeing the beautiful city is possible from this excellently located tranquil location.The owner lives in the hotel, and his presence assures impeccable service. We look forward to returning. T

Room Tip: All rooms look out on lovely views. The view of the lake is very inviting.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DOSMPW, Manager at Hotel President Wilson, responded to this review
2 April 2012
Dear Guest,

I would like to thank you for this lovely comment posted on TripAdvisor regarding your experience at the President Wilson Hotel in Geneva. It is always very rewarding to read great guest experiences since it gives us great pride and feeling of accomplishment.
I am very happy to read that you appreciated the helpfulness of our staff, the elegance and taste of our breakfast and the beautiful decoration around the hotel. Indeed, this year the decoration team did a great work in regards to Christmas decoration and creating an enchanting atmosphere in the hotel.
I am also pleased to read that you enjoyed the Lebanese restaurant Arabesque and I would also recommend our fine dining restaurant Bayview for your next stay.
The public transportation system in Geneva is indeed very convenient and our location makes the access to the city center very easy. It is wonderful that you used the transportation card and are always glad at the President Wilson to provide special services like this one.
Furthermore, I am happy to hear that our concierge services advised you perfectly during your stay.
I would like to thank you again for this very positive comment and hope to welcome you back to the hotel very soon.
If you wish to be updated with our latest news and happenings, you can like our Facebook page or follow us on Twitter.
Sinecerly,

F. Newhart
Guest Relation Manager
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Additional Information about Hotel President Wilson

  • President Wilson Hotel
  • President Wilson Geneva
Address: 47 Quai Wilson, Geneva 1211, Switzerland
Price range (per night):* INR22,068 - 127,423

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