spent three nights with the hotel - location is great - right opposite the station (but it also means it's next to the high street). We were given a lower level room so had to put up with the noise. The hotel itself is not a high rise building and I imagine even if you were given the top floor it wouldn't make a big difference.
The worst experience is with hotel staff. We asked a night staff about a 1-day package and he was excellent and very patient. However when we checked out, the manager asked if we had taken anything from the room, and we couldn't hear very clearly (probably due to his accent and our English!!), then he just shouted at us. The female staff next to him then laughed at us.
We've stayed in different hotels before and would never expect such kind of interaction from a tourism country like Switzerland.
Another issue is the cleanliness of the room, the edges of the shower were full of mold, there were fingerprints on the shower head, and the tap was rusty. I wouldn't even call it 3* class.
Overall we still love Switzerland as most people we met are wonderful, but we will not recommend this hotel at all.
- Suisse Hotel Geneva
- Hotel Suisse
