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Hotel Goldener Schlussel – reviews, photos

Rathausgasse 72, Bern CH-3011, Switzerland
Hotel amenities
Hotel Goldener Schlussel
Ranked #24 of 36 hotels in Bern
3.5 of 5 stars 50 Reviews
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50 reviews from our community

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Traveller rating
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Date Rating
Perth
Top Contributor
67 reviews 67 reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
“A pity, it could have been better with just a few changes...”
3 of 5 stars Reviewed 18 January 2012

We chose this hotel as we wanted to be quite central and as it was winter we wanted to be sure we could walk while not getting wet or snowed on. For those who have never been to Bern, all the roads of the old town are flanked by arcades, which means that people are always covered. As it was around Christmas, the atmosphere was magic, as every 200 meters there was some kind of Christmas music that mixed with the lights and Xmas decorations of the shops and with the smell of hot chesnuts. We almost forgot to notice that all the small pine-trees along the 1st floor external walls were REAL treas with lights !

We opted for a superior room and registration was quick and efficient. Initially we struggled a bit with the use of the lift as it will only operate when using the magnetic key to the room. However, one gets used to this very quickly and as the lift is very near the exit then this system meant that people could not just come off the street and use the lift... We did not see a lounge or sitting area, unless one considers this to be the area across reception, with the desk with a computer that offers free internet. This little corner (literally) is nicely organised, but in full view of all passers by as the wall-window is ground to ceiling. To have internet as an option in the room would be an extra.

We found the room to be modern, light, airy, clean, with good lighting and nice wooden floors. The shower-room was on the small side and there could have been some toiletteries. Not only, but to our amazement and surprise the liquid soap that was in the bathroom was a "Küchen-Handseife, gegen Gerüche, effektiv gegen Fisch-Zwiebel-& Knoblauchgeruch"... which means it was a... kitchen soap, against smells, effective against the smell of fish, onions and garlic !!!! I hope that the photo can be uploaded, as this is a howler!

Breakfast: a definitiv no-no and not worth to base the decision to stay here because the price includes a buffet-breakfast. To be honest, this was one of our criteria regards the choice of hotel. This hotel has a restaurant and the breakfast is organised here by taking a number of tables and seats out (which are stacked towards the back wall).

Now about breakfast: we came in at about 9:45 and the (only) lady there immediately looked on her watch. There were only two types of bread, there was a pot of coffee sitting on a heating tray (since 8:30?), no hot water for tea bags, a very poor selection of meats and cheese. Two (maybe three) type of cereals were sitting in plastic containers, but the choice was really minimal. While there were egg-cups there were no eggs, so we asked. The lady again looked on her watch and with a sigh then took out a small electric boiler and put in the eggs, which meant that we would be getting hot eggs, which is actually lovely. But there was nowhere information that this option was available.

One or two minutes after 10h00 the lady asked if we still wanted something and then started taking everything away, dismantled the tables and started bringing in all the chairs from the back. We got the message that they needed the space and that it was time to leave. The other table and we left.

Transport: Walking time from the train-station: ±15 minutes. Bus 10 (from the train station) stops just a few minutes from the hotel and provides a convenient mode of transport. There is a lovely pastry shop (at the bus-stop) and worth considering having breakfast here.

Details like the kitchen soap in the bathroom and the breakfast 'buffet' and 'service' give this hotel a tacky feeling while the rooms are actually nice. It really is a pity.

Sightseeing: The hotel is in the Rathausgasse, which means the town hall lane, worth to walk by. Coming out of the hotel and taking to the left, one finds nice bohemian shops and at the end a church and other beautiful building. This is definitively worth a visit, and through a small 'alley' one is on a major road with a tram that also goes to the train station.

Bern: definitively worth a stop-over.

Room Tip: While the Rathausgasse is not a busy road, we opted to an inner room which looked out onto roofs and...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Halifax, Canada
Senior Contributor
32 reviews 32 reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
“Good choice for old town Bern”
4 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

Stayed here for 2 nights in mid October 2011. Overall, we were very happy with this hotel.

Location: Very central in old town Bern. Great spot from which to explore. About 10 minute walk from the central train station. Trams and buses are available within a block or two to take you just about anywhere in the city.

Room: Very nicely designed with a modern design theme. Room itself was a bit on the small side, but perfectly functional for 2 people for a couple of nights. Ensuite bathroom was built into a cubicle that looks like it was previously a closet. Functional for a couple of nights, but you better be pretty comfortable with your travel partner. Bed was on the hard side and didn't offer the best 2 nights of sleep. Room was quiet - we had a room on an interior courtyard which minimized street noise.

Amenities: Limited (no free wi-fi, no in room mini bar), but we knew that when booking this place. The included breakfast was ok for me. It had very limited gluten-free selections for my partner (coffee, an apple and cheese was it).

Staff: Reception was very helpful making a reservation at Pizzeria da Bucolo one night (and you don't seem to be able to get a table there without a reservation). Generally everyone was pleasant and helpful.

Value: Bern, like most of Switzerland, is expensive. This hotel was at the higher end for us on our trip. Would like to have seen a few more amenities for the price.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas, TX
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
“Solid choice in Bern”
3 of 5 stars Reviewed 10 October 2011

My wife and I stayed just one night in late September 2011. Location is great, about 10 minute walk to train station, close to everything in the Old Town. Front desk lady kind of quirky and not really friendly, reminded us of a Saturday Night Live sketch. We had a triple room because it was the only one available so it was a nice size. Has a bathroom pod installed, sort of like a bathroom in a trailer home. Bed was unusually hard, like about 6 inches of hard foam on a board, so not very comfortable. Everything clean and our room did not face the street so very quiet. We had a very early train and were surprised that nobody was available to check us out at about 7:20. For the rate, which was relatively high, a reasonably good value for this very expensive town. We were generally disappointed in Bern, kind of a dreary place to visit, everything in a grey-green stone, very uniform and uninteresting. Enjoyed a quick side trip to Murrten, though.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney Australia
Top Contributor
84 reviews 84 reviews
Reviews in 49 cities Reviews in 49 cities
95 helpful votes 95 helpful votes
“Nice Place to Stay”
4 of 5 stars Reviewed 5 October 2011
1
person found this review helpful

Heritage on the outside, upmarket Ikea on the inside. Bathroom was a converted wardrobe. Good locoation. Efficient but rather cold reception staff.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“a good hotel in old Bern”
4 of 5 stars Reviewed 3 October 2011

we enjoyed to stay in Bern in this hotel. Very good location, close to main train station. Staff is very friendly. Breakfast is very simple, but fresh baked bread was so good. Room is small, but comfortable.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Goldener Schlussel

  • Goldener Schlussel Hotel
  • Goldener Schlussel Bern
Address: Rathausgasse 72, Bern CH-3011, Switzerland
Price range (per night):* INR9,578 - 16,355

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