Clean hotel room, great location across the street from train station. This made it easy for us since we were using Bern as our hub in Switzerland for day trips to Lucerne, Interlaken and the Alps. The room did not have A/C which made it uncomfortable in the afternoons when we returned to the room. The staff is somewhat unprofessional.

I've stayed at this hotel several times since 2003. It's always very clean and comfortable, but very basic. The room and bathroom is very large for European standards (nice when you want to re-organize your packing). Breakfast is not worth the price, especially with so many amazing bakeries to choose from, not to mention the to-go food & coffee found in supermarket (Migros) located steps away in the train station. The receptionists were all very friendly and helpful. They gave us print outs of train schedules when we asked. My husband was sick and they gave me pots of hot water so that I could make my own tea for him.

I do recommend shopping around on the web for prices - it always seems to be much more expensive when dealing with this Swiss hotel chain directly.

The name of the hotel is a little confusing. On the internet, is Hotel City Am-Banhorf however when I got to this hotel, it was Hotel City. I was not sure if this is the right hotel until the reception told me it is the right one.

This hotel has the best location. It is right opposite Bern train station. Most of the tram stations are around that area. Although it is a little expensive but the location was fantastic!

The entrance is unique – you will walk through a “bridge” over a water pond into the hotel property. The reception area is not big but the staff was helpful. She gave me all the tourist information I needed. There is a computer by the reception for guest use however they do charge for internet. The wifi service in the hotel is not free and the charge was a little high. There is no breakfast included in the room rate.

The room was huge comparing with most of the hotel in Europe. It doesn’t look like a room for a single use. It can easily fit 2 adults without a problem. There was a clean and comfortable queen bed, big working desk and a heater below it, a closet and a small TV on the wall.

My favorite is the bathroom. It was clean and big with a bathtub. Amenities are more then enough.

The room has a good view of the train station.

Very easy to find as you disembark from the train station. We reserved a good room but were told the rate was for a weekday and not weekend. They did howver give me the room at the weekday rate as it was their mistake. The room was pretty basic but in pretty good shape. The outside can be noisy but with the windows closed it was ok. I always like free WiFi in the room but this was not an option here. All in all a good hotel for the location.