I booked this hotel and then while staying in Southern Switzerland prior to our due date in Basel my Mother became unwell. I cancelled the hotel 48 hours prior to our arrival and yet they still took the full £96.00GBP and then refused communications, now ignoring all my emails despite me explaining the circumstances. They were very very very unsympathetic and completely rude in their dealings with me. I lived in Switzerland for a year and have never encountered the Swiss to behave like this. Having read bad reviews now also I would advise stay clear!
- Rochat Hotel Basel
