I stayed at Metropol Hotel last week and by far, this was the worst hotel experience I ever had. In terms of:
1) Location - Not bad. Near train station. No complaint.
2) Room - Bad experience. Room size was small for a 4 star (is this hotel really a 4 star hotel? I wonder.). Room was stuffy and bit dusty . I have dust allergy and I can tell the stuffiness/dust was bad as from the moment that I open the room door, I sneeze non-stop. The beds (2 single beds) were not comfortable and in bad need of refurbishment. No individual aircond. Immediately requested to change room but room not available.
3) Service - Staff was quite friendly. The lady gave me a fan (they call it Ventilator!) to help improve the room stuffiness.
4) My Icebreaker base layer shirt was STOLEN! - I check-out from the room on the next day afternoon but later changed my mind and changed the room instead. In my haste to pack my stuff from the first room, I forgot to take my Icebreaker base layer shirt that I put on the chair that very morning. I realised it in the evening that my shirt was missing and immediately inform the hotel. The response? "We need to check with the cleaning lady tomorrow". They did not come back to me again and when I follow up they inform that the cleaning lady did not find anything! No sense of urgency and no sympathy at all...

I"ve accidently left behind other things at other hotel before (even a gold bracelet!) but it never went missing. I never expect this from a Swiss hotel and very disappointed.

If you have to stay near train station, Metropol Hotel is a very good choice. Guests receive a mobility ticket, granting free access to all types of public transport. Breakfast was good and coffee excellent (splendid city view from 8th floor). Room was big enough, very clean and quiet.Staff was very helpful and always welcoming and this is important for travellers, isn't it?

If you have to stay near the train station then I suppose this is an okay place, but just okay. This was our 3rd stop of 5 in Europe and the most disappointing hotel of all. We were only there for one night for a quick afternoon business meeting. We arrived rather late at night, but even so, I really questioned if the front desk clerk had ever been inside one of the hotel rooms. The room was very small and only came with one towel - literally. We had to ask him for a 2nd towel. He seemed unclear how to go about this task and ultimately took one from a vacant adjoining room. The room was rather warm and we asked about air-conditioning. He looked all around the room for the thermostat and then announced he wasn't sure if this room had AC. Oh, then he spotted a vent in the ceiling and said yes, it did have AC but when he looked around a 2nd time and couldn't find a control, he announced it indeed did not have AC. Weird to say the least. This room was the equivalent of $250/nt. for the 2 of us. There was a slight problem with the rate from when we checked out to when we originally made the reservation. We got some line about this being Europe and it's not exactly like it is in the US. Thanks for that. We lived in Italy for 2 years and trust me, I know ALL about Europe not being like the US. I felt like the front staff just sort of made it up as they went. This high rate didn't even include breakfast - that was another $18/pp. So I can't comment on the quality/quantity of breakfast. Lobby was extremely small and difficult to manuveur around with very many people and luggage. No Wi-Fi and didn't see a business center. To do over again, I would probably check out the Hilton Basel hotel that was across the street.

a lovely hotel and good access for the train station/buses/trams we were given a pass for the duration of our stay to use on the local transport which we found great as the transport was just around the corner.hotel quiet even though on a main road but had quadruple glazing buffet breakfast was basic but adequate.we found eating out was a bit pricy but expect to pay more as you are in swtizerland.would stay at this hotel again as staff were very helpfull and polite.