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Steinenschanze Stadthotel – reviews, photos

3.0 of 5
Steinengraben 69, Basel CH - 4051, Switzerland (Formerly Minotel Steinenschanze)
Hotel amenities
Steinenschanze Stadthotel
Ranked #15 of 57 hotels in Basel
4.0 of 5 stars 35 Reviews
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35 reviews from our community

    Trip type
Traveller rating
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    12
    6
    1
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Date Rating
Dunedin
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Perfect for 1 night stay before cruise!”
5 of 5 stars Reviewed 4 January 2012

Really happy with our stay at this hotel in early November. Lovely reception staff (especially Eva who helped us with directions to the boat dock). A bonus was the free public transport in Basel if staying at hotels. It's very central, within walking distance from the train station and also the centre. Reasonably priced - 2 triple rooms for 460CHF plus tax and we would definitely consider it if we were passing through Basel again. Was also lovely to sit outside at 4pm and have a complementary drink and nibbles - there were rugs for our knees and I imagine in the warmer months it would be a perfect place to relax at the end of the day.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hann9 about Steinenschanze Stadthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review
12 March 2012
Dear guest
Thank you very much for your kind review. We are pleased to read that you enjoyed the service of our staff. It is very important for us, to provide the best service we can to our guests.
Our central location is one of the many reasons, why guests choose to spend their days in Basel at the Steinenschanze Stadthotel.
Kind regards,

Michaela-Maria Nazarek
Direction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Senior Contributor
30 reviews 30 reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Somewhat noisy”
3 of 5 stars Reviewed 11 October 2011

Instead of putting a chocolate on your pillow, it would be better to place some ear plugs there! The hotel is centrally located and if you had plenty to drink before, arrive late andleave early, I guess, it will work. But it is impossible to keep a window open as it faces the busiest street in Basel. There area couple of (dearer) rooms towards the back but they are pretty scarce.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SydneyPierrot about Steinenschanze Stadthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review
5 November 2011
Dear Steinenschanze guest!

Thank you very much for your review on Tripadvisor.

We do use the feedback of our guests to try to improve our service and infrastructure, as far as it is possible. For us, even a negative review is always better than no review at all!

As you mentioned, we also offer rooms facing the quiet garden, normally for a small extra fee. Of course, as far as possible (depending on the occupancy), we offer at the check-in also free upgrades to the garden side.

As many guests, like to sleep with open windows, we are already looking for the viability of implanting an air conditioning system for all rooms, but it still will take some time until that happens.

We hope you could still enjoy your experience at our hotel and would be more than happy to have you again upon our guests on your next visit to Basel.

Kind regards,

Michaela-Maria Nazarek
Manager
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Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“A hidden treasure”
4 of 5 stars Reviewed 9 October 2011

The rather drab exterior hides a little gem of a hotel. Once inside the staff are exceptionally friendly and helpful; our rooms although very small were very functional. It was the little things that made a difference though such as the garden courtyard where we sat one afternoon with a drink, the free bus tickets handed out, and the bottle of water kindly given to us as we left to continue our journey. It is close enough to the main railway station and a restaurant area but if walking is too much, the bus works well. So the location is just fine.

Room Tip: Back rooms overlooking the courtyard would be optimal but our front rooms were fine.
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Annette H about Steinenschanze Stadthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steinenschanze, Manager at Steinenschanze Stadthotel, responded to this review
1 November 2011
Dear Steinenschanze guest!

Thank you very much for your kind review. We as hotel always use any kind of feedback to improve the quality of our service.

We are fully aware, that some of our rooms are smaller than the "standard" in other countries or categories. That is why we match this "disadvantage" with the best service possible and those little things you mentioned (free drinks, free Wireless-LAN Internet, different pillows choice and of course our relaxing garden).

We are looking forward to welcome you back at our hotel on your next trip to Basel.

Kind regards,

Michaela-Maria Nazarek
Manager
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Amsterdam, Netherlands
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
58 helpful votes 58 helpful votes
“Nice hotel but be carefull which room you get”
4 of 5 stars Reviewed 29 July 2009

Check-in was very good with extremely friendly people. The rooms are nice and modern (recently refurbished?) with flatscreen TV's (which couldn't be watched from the bed in our first room). After staying one night in the noisy front room the staff moved us to a quiet room. This only had a (smaller than) Queen bed. We can't sleep on such a small bed and housekeeping immediately got us an extra bed and helped us where they could. Good job!!
Good:
- Nice rooms (bathrooms are less 'updated' than the rest of the rooms)
- Staff: has done a remarkable job to make us happy (5 stars!)
- Prices are Ok
- Downtown/shops/restaurants: 5 minute walk
- Breakfast is good

Less good:
- Rooms at the front of the hotel are NOISY because of a major road. There's no air conditioning so you have to open your window which is impossible.

There is a $$ parking garage right across the hotel. You also get a pass to use the downtown public transport which is nice for a city tour.

  • Stayed July 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DJF3 about Steinenschanze Stadthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Top Contributor
88 reviews 88 reviews
Reviews in 57 cities Reviews in 57 cities
64 helpful votes 64 helpful votes
“grat location and good value”
4 of 5 stars Reviewed 20 July 2009

Rember to get a room facing the garding as there construction work at the front of the hotel.
But a very nice and welcomming hotel, good size room and comfy beds. Small bathroom, but thats ok. Good value for money.
The breakfast is standard and the service wasnt great the 2 days we vere there. Bread was lacking although we ask for more, but when their boss turned up, they quickly turn the service volume up.....................
Free coffee, tea and wine facilities. Try the Swiss white wine, its not a Riesling, but its a good wine.
All in alle a good hotel and one we would stay at again.

  • Stayed July 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Steinenschanze Stadthotel

  • Minotel Hotel Basel
  • Minotel Basel
  • Basel Minotel
Address: Steinengraben 69, Basel CH - 4051, Switzerland (Formerly Minotel Steinenschanze)
Price range (per night):* INR7,953 - 28,453

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