From the outside it looks just like another old building with not much to offer in terms of hospitality or comfort. Once inside though you are pleasantly surprised with the warm and competent welcome you get from the reception staff. The staff had also prepared free mobility tickets for us to use on all public transport means. The room was large and clean, the bed comfortable and the furniture very functional. We even got some kind of turndown service, with the maid offering to put another duvet on the bed, so that each would get their own. The swimming pool is a bit small, but the other spa facilities including a very large sauna and steam room were great. We did not eat there so cannot comment on the restaurant. Finally the location is perfect if you are travelling by train (less than three minutes from the station). One minor negative point: the cups in the room for tea or coffee did not seem very clean. Would definitely go back if in the area.

Switzerland is about as expensive as it gets in Europe, and in Switzerland you get what you pay for : that's the way it works. There are few bargains, so I was pleased to pay CHF200 for my (prepaid) room An excellent fish buffet dinner with 2 dcl of wine (that's how the Swiss, and only the Swiss, sell the stuff) was CHF68 and that represents really good value in a city where you could easily pay twice that.

Just remember that this is a hotel which is geared to the expense account traveller. If your company is paying, you won't care that everything is an extra and that the bottle of water in your room is priced at $9 or the in-house movie will set you back $25. Don't even think of using room service unless money is no object. The tap water in Switzerland is just as good as any bottled water, and the sensible traveller can avoid this and the other obvious money-wasting extravagances. And you do get a free tea and coffee maker in your room.

The personnel are well trained ,professional and charming. The architecture of the building is hideous and looks like 1970s Ostblok, but hides an interior which is functional if uninspired. The location is perfect and you can get to anywhere in no time.

I was booked into this hotel by my company for a business meeting.
The expensive room was small and uncomfortable, and had I been here for more than two nights I would have changed hotels.
This hotel was a genuine three star, and no-one did anything to improve your stay.
As a vegetarian, Switzerland is not the easiest place to get food, but there was no effort in the reastaurant to cater for me; I cannot be the first vegetarian there.
Overall an expensive and disappointing stay.

I truly enjoy my stays at this Hilton. The location is so central- right near the train station and an easy walk to Old Town district as well as many of the business areas. The staff are always so kind and will offer any number of tips to help. The rooms are very modern and not too small. The beds are very comfortable and bar/restaurant works well if you really can't make it out of the hotel. However the best treat of this Hilton in my opinion only is accessible if you happen to have access to the executive lounge. If you do, trust me you will enjoy it. I return often and that is a testament to my recommendation of the hotel.