We had a longstanding booking for this hotel (made on Expedia more than 1 month prior), and were extremely distressed to find the hotel closed and our reservation moved to the Relais Ducale Hotel instead with no prior notice. This was also a 4-star hotel (I think with the same management, but I'm not sure about this), so the change itself wasn't unreasonable. It's just that I would have expected a 4-star hotel to give advance notice along with an opportunity to cancel the reservation. A simple e-mail would have sufficed.

Rarely have we experienced an act of such extreme kindness and selflessness as was given to us by the employee Filippo. On 9 Oct 2009, after checking in and depositing our bags in Hotel Bosone, we could not find the car park. After driving thru Gubbio for quite a long time, by chance, I saw Filippo walking on the street about 200 meters from the hotel. He had finished his work day and was rushing home to be with his family. I stopped him and told him we were lost and could not find the car park. Without hesitation he jumped into my car and guided us there. Knowing the location of the parking lot was good enough for us, but then Filippo insisted on driving us to our restaurant. Not only did he deposit us at our restaurant’s door, he then returned my car back to the car park. All of this took a lot of his precious personal time. It was a great sacrifice he made as he was surely in a hurry to get home to his family. After all, he was off duty and all we really expected was a little verbal help. Now that's service. That's Filippo.

A great Hotel and excellent value in fascinating Gubbio
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This hotel is centrally located in Gubbio and very handy for local shops ranging from traditional traditional stoneware to delis and bakeries.

We stayed in a huge room which had some great artwork on the ceiling. Air conditioning took the edge off the summer heat when we arrived. Looking out of the windows we had great views over the golden coloured tiles of the town and across the valley. Breakfast was served in a room with some frescos on the ceiling.

Service at check in and breakfast was prompt and efficient. Staff were very helpful in providing information about local attractions.

We were fortunate enough to stay here during the Ceri Festival which meant there was always something going on and we could hear the music from our room..

The only minor drawback, for us, was the fairly steep climb up the street to get to the hotel after we arrived by bus. Overall our stay in Gubbio and in particular Hotel Bosone Palace gave us a great contrast to Rome.

Classic older style Italian hotel. Staff couldn't have been nicer; directed us to a free "safe" parking space at the end of XX Septembre. Rooms had good air conditioning, and free "Sky TV". Nice to get a dose of news while on the road. Breakfast could have been more extensive, but the dining room was stunning. Excellent location in the town and since it seems to be a "day trip" visit from other places, staying the night and enjoying Gubbio without many tourists, it was a very nice stay. Good value for money.