In mid-March 2009 my husband & I left out of California for a two week Globus tour of Italy. On the 12th night of our bus tour while in Venice my husband had been experiencing several days of increasing tooth & facial pain with headaches. The following morning we were scheduled to arive in Assisi & stay overnight at Hotel San Francesco. Our tour director called ahead to Hotel San Francesco & spoke with the manager about our situation. The hotel manager acted quickly & arranged for my husband to see his family dentist. Not only did he do that, but after my husband visited the dentist & underwent an emergency root canal, the San Francesco hotel manager himself made the drive in the pouring rain to the nearby town where the dentist was located to pick us up, take us to a pharmacy to fill my husband's prescription, & drive us back to Assisi. The Hotel San Francesco front desk staff were tremendously helpful in assisting us with receiving & sending faxes to our travel insurance company so that we would have all the information necessary for filing a proper insurance claim. We were very impressed with the level of understanding & assistance we received from everyone who worked at the hotel. We were so relieved that the San Francesco hotel manager had pretty much solved our problem because it is highly likely had he not gone to the lengths he did we would have canceled our trip & returned home to California. Instead, with his help we were able to finish our Globus trip & stay an additional week to continue enjoying Italy. Now that is what I call excellent customer service, above & beyond the call of duty! Additionally, the hotel is perfectly situated, within the walls of the old town, just a short, easy walk to the Basilica of St. Francis. Our room was clean, cozy, & comfortable. I dined with our Globus group in the hotel dining room. The food was very good, the staff friendly, the service prompt. I would by all accounts recommend this hotel to anyone considering a visit to Assisi. Assisi is a lovely, clean, charming town, well worth spending at least one full day & night or longer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC