Arrived to a friendly welcome although it does not have a lift the room on the first floor was easily reached. The airconditioning could not be regulated, fridge and hairdryer were broken, male staff member promised to adjust the aircon and replace the fridge neither was done the hairdryer was replaced but the first replacement was also broken. Breakfast was poor. However beautiful courtyard facilites.
Stayed in 4 hotels over a 7 night stay in Tuscany this was our only disappointment.

We checked in to the receptionist telling us we were not allowed to park or drive in the city...she was but we were "tourist" and not allowed. After several attempts to find the small gravel area she called a parking lot, we were ready to check in. We were given a key and told the room was "up two flights of stairs and that way". The room was horrible, i honestly wanted to cry! It smelled like old socks, the walls were filthy, the window was covered so you could only see out by standing in a chair, and the bed sank in the middle like the titanic. We went back and asked for a different room. The person at the front desk told us we were wrong, there was nothing wrong with the bed...it was new one year ago... After much pleading, she accompanyed us to the room, where she continued to deny the problem, until a maid came in and said she had noticed the problems as well. Then she offered us a much smaller room on the next floor, after seeing that it was clean, smelled much better, and the window actually openned, we accepted it. She shrugged her shoulders and said " I would not stay here, it is much to small". We couldn't wait to leave. The sad part is this really could be one of the great old places to stay. It has wonderful little niches to set and relax including a center court yard. The quantness is overshaddowed by the rude, extremely unhelpful front desk staff. I do have a suggestion....don't say you speak english when you clearly do not understand english!

It was further than I thought from the bus station - although only a 15 min walk, with suitcases I would advise a taxi (approx E10-15). Apparently there is a bus,(1 Euro) but I didn't find it. Sensitive renovation of a 14th C Carmelite monastery. About 10 mins walk from the Duomo and Il Campo. No lift and no porters, so you have to take your own luggage up the stairs and to your room. Our room was fine with a good view out over the Tuscan hills. The only negative being we had booked a double and got a double, but on returning to our room after our evening meal this had been transformed into a twin! The fact that our partner and I are male may have had something to do with it. Did we offend Catholic sensibilities??? The diocese still appears to have an office in the building. Had no problem like this elsewhere in Italy. Staff were personable and helpful despite above issue.

This is B&B recommended by our local guide. He actually booked the room for us which could explain the reason the double room was only Euro 70 p.n. rather then the Euro 135 seen on some of the travel networks. The room was on the 2nd floor so there were two flights of stairs but for the price I didnt mind. Rooms were nice and clean and parking (around corner from B&B) was included, as well as breakfast and internet in lobby. Restaurant recommendations were spot on.