We booked this hotel through American Express Travel team, which usually provide good quality hotels, as we were struggling to find hotels in Siena. Unfortunately due to delays in our flight and our connections we arrived at the hotel at 11.30pm and hence we were one of the last to check in. Our room reflected this. As we opened the door the stink of stale smoke hit us. As non-smokers this is pretty unacceptable to us. Room was clean but in serious need of TLC. I was also disappointed when I sat in the middle of the bed only to be hit by wood, our kingsize bed was indeed 2 single beds stuck together. The lovely balcony was used as a bin for cigarette ends which had never been cleaned up.
However, the location of this hotel is good, luckily our room was on the quieter side of the hotel and it was at the cheaper end of the bracket for Siena hotels. But for us we sacrificed quality for the price. The breakfast was fine but the restaurant staff were pretty bossy! The staff all in all were helpful, excluding the night time receptionist who was v little help in finding us somewhere to eat.
I would only book this hotel as a last resort and most definitely not if looking for romantic break.
- Also Known As:
- Nh Excelsior Hotel
- Nh Excelsior Siena
- Nh Excelsior Hotel Siena
- Official Description (provided by the hotel):
- Impressive Eight-story Hotel with contemporary interiors throughout. ... more less
- Reservation Options:
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