This hotel would be fine for one night (as we did) but it is extremely basic. The room was clean and provided the necessities; but very few extras.

The bathroom is small and the shower is absolutely tiny. I felt like I would barely fit inside! The bed was decent, but the pillows were laughable. They looked like a tiny airline pillow that had been run over by a steamroller. They were seriously about 1 inch thick!

A fairly large breakfast spread is provided for free and is pretty good quality. In the evening they have a few snacks and drinks available for free also.

We reserved 2 rooms for the Christmas holidays. The hotel is on the out skirts of Siena yet if you have a rent a car you are a few minutes to Siena and the highway. Our stayed lasted 3 weeks (visiting family) and we only had one complaint. There is a law in Italy which you can not law the door internally from the inside of the room. Our son was 2 and a half years old at the time and he could open the door and run down the hall. He was up at all hours and he would wake up and open the door and run. We placed suitcases in front of the door and nothing could prevent him to leave the room. (I chased him running down the hall in a towel). This is not a fault of the hotel, yet a protective fire hazard law that all hotels must obey.

The breakfast was decent. -not the best but there is enough variety that I we were not entirely bored after three weeks. The fruits in Italy are amazing and I would recommend the juices. Staff was semi friendly- you can't expect much when traveling in Tuscany. Lets just say the economy in Tuscany takes for granted the tourist and find tourists more of a bother than a benefit.

FYI - for American travelers. Do not take lots of large luggage to this hotel. The rooms are a pinch larger the beds. We left a majority of our clothes piled in suit cases. Ohhh the European way of life~ makes me appreciate my Texan way of life.

I was very nervous about going to this hotel after reading previous reviews, but upon arrival my nerves disappeared and this hotel is fine. We were greeted by a polite and helpful receptionist, and offered complimentary tea/coffee/juice and cakes/croissants.
Our room was clean and spacious, and we had the capability of controlling the temperature. The bed was clean and comfortable with extra pillows and blankets if needed. The towels were clean and changed daily. And the shower was amazing. The most powerful shower I used in Italy. The shower tray leaked slightly but nothing a towel could not mop up.
We went for breakfast in the morning - there was a selection of cooked foods, cereals, yoghurts, croissants and cakes, toast. Food to suit every taste.
The hotel is a steep walk from Piazzo Campo, but is achievable. And if walking does not suit you a bus station is a minutes walk from the hotel and it runs every 15 minutes into the centre of Piazzo Campo. If you want to return later in the evening we took a taxi, which cost approx. 8 Euro.
This hotel appealed to us because of the free car parking available, and only residents being allowed to drive into the centre of Siena.
I would recommend this hotel to others, and even visit here again myself. For the price of the hotel I was extremly pleased with the service, the cleanliness and hospitality of the staff.

Short and sweet: There were too many problems to mention and explain. We had pre-paid 3 nights but it was so bad that we left on the 2nd day.
Of the 6 hotels that we stayed in during this trip to Italy, this was the only bad one. It ruined that segment of the trip. When we came back, I contacted Best Western International and they simply took a report but I received no apologies. They said they had to wait to see what the owner of the Siena's hotel had to say. A couple of weeks later, B.W. International forwarded to me an email from the hotel owner, sent to them, where he made stuff up about us, denied the bad service, the ruined Easter dinner, being over-charged, etc., etc. No apologies. Instead, this forwarded email contained a threat, stating that if I wrote a negative comment on Tripadvisor, I would face the Italian laws and possibly face jail! (I have the email). More surprising was the fact that this forwarded email containing lies and threats, contained one line from B.W. International, stating that I could call customer service should I have any other questions! I contacted B.W. International and told them that I was disappointed with the fact that I was forwarded that threatening email and that B.W. International had dismissed my complaint and had responded with a crazy email like that as if that was the end of the matter. Their response? A $75 Best Western gift card. I had paid $108 for the unused night and we won't even get into the fact that changing the plans while we were there costs us quite a bit of money. I will NEVER again go to a hotel that has such low ranking and bad reviews on Tripadvisor. All the other hotels in the other cities had great reviews and we had great stays.