We staid here one week with our 4 children. The rooms were nice and clean, and rather comfortable. We had also the rooms at the street side (see other review), and this is not the best but really not a problem. Only it was rather hot without airconditioning, the only disconvenient, but really worthwile. The location is really fantastic, Firenze and Siena and Pisa and many others are easy to reach. Luca and Heidi take really care of you, and make reservations in local nice restaurants. The meals in the hotel (three times a week) were really perfect. The children were also very welcome here, the pool very nice and quiet. San Gimignano is at 2 minutes driving, and every evening after "visiting" it's like coming home here. Perhaps ask a room at the poolside. Next year there will be 6 rooms more, let's hope the atmosphere stays the same as now... We will certainly return !
