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Relais Santa Chiara Hotel – reviews, photos

4.0 of 5
Via Matteotti, 15, 53037, Italy
Hotel amenities
Relais Santa Chiara Hotel
Relais Santa Chiara Hotel
Relais Santa Chiara Hotel
Relais Santa Chiara Hotel
Relais Santa Chiara Hotel
Relais Santa Chiara Hotel
Ranked #7 of 33 hotels in San Gimignano
4.5 of 5 stars 200 Reviews
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200 reviews from our community

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Traveller rating
    107
    72
    10
    8
    3
Date Rating
Laguna Beach, Ca.
1 review
“wonderful hotel in tuscany”
5 of 5 stars Reviewed 21 May 2012

We loved this hotel, and the staff are fantastic and helpful. Wonderful location, great views from the rooms, and a place we will definitely return to on our next trip to Tuscany.

Room Tip: Ask for a a room with a view of the countryside. Staff is incredibly friendly and helpful. we had a...
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Haddonfield, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
“Excellent choice”
4 of 5 stars Reviewed 20 May 2012
1
person found this review helpful

If you are going to stay in the Tuscan countryside for several days and tour the hills and valleys, San Gimignano should be your base. If you stay in San Gimignano, the Relais Santa Chiara is an excellent choice - in a great location with wonderful views. While the hotel does not have some of the amenities of a 5-Star hotel (first class breakfast, complete toiletries and the like), it is a fine 4-Star hotel. The room is modern, clean, well-appointed and very comfortable. The hotel is, preferably, outside the city walls but an easy walk to the main portal. We were given a map of a variety of restaurants. The ones we selected were terrific. We did have an odd welcome from the gentleman at the desk, which included some sarcasm about our home country, but I think that was just a poor attempt at ingratiating humor. Although, the quality of the breakfast was not up to expectations, the breakfast staff was warm and provided superb service. The young, male night attendant was extremely friendly and helpful. The real home run was the constant help we got from the blonde day attendant, I think Erika. We were touring Tuscany each day, knew virtually nothing about where to go and totally relied on her recommendations. She was spot-on, every day, and always patient and gracious. We had an awesome time, and the hotel and staff definitely contributed positively. We definitely would stay there again.

Room Tip: Valley view
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Senior Contributor
48 reviews 48 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Spectacular views of Tuscany”
5 of 5 stars Reviewed 20 May 2012

The hotel was nice enough, but the clear highlight of our stay was the view of the Tuscan hillside from our room. Watching the sunrise over Tuscany was one of the most memorable things of our very memorable trip to Italy.

The walk to San Gimignano was easy, and we enjoyed exploring that wonderful walled medieval city of towers.

There is a beautiful pool at the hotel. It was too cool to enjoy it during our visit, but we did enjoy a glass of wine by the pool nonetheless. It would probably be a highlight in the summer months.

Room Tip: The views from the rooms overlooking the pool and the Tuscan hillside awesome.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“It is great!”
5 of 5 stars Reviewed 18 May 2012

We were pleasantly surprised by the Relais Santa Chiara Hotel in San Gimignano. It was physically a lovely hotel with great views and a great pool. The breakfast was very nice with many selections. And to top this all the staff were all helpful and friendly. We have been to Italy many times but have never stayed in San Gimignano before. We can not wait until next year when we will bring our children and grandchildren to Italy. this will be the perfect hotel for our stay in Tuscan. Important is us was the fact that the walk to town was very easy.

  • Stayed May 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Relais Santa Chiara, Responsabile reception at Relais Santa Chiara Hotel, responded to this review
25 May 2012
Dear Guests,
thank you for sharing your opinion on Trip Advisor. We are very glad to hear that you enjoyed your stay with us and were impressed by the staff. We are always making our best to assist our valuable guests!
We are looking forward to welcoming you back again with your family.
Best Regards
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Channel Islands
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Should be great”
2 of 5 stars Reviewed 8 May 2012

This is a beautiful property with outstanding views over the Tuscan countryside. It should be a great hotel but it isn't. The greeting at reception was cold, verging on rude and the general service was indifferent. The rooms are of a good size but badly designed. It was impossible to see the TV from the sofa. They skimp on toiletries and do not provide bathrobes which a 4 star hotel should do. There is no restaurant although the dining room is there. When we asked where we could eat, we were told to walk all the way up to the town as there was no restaurant nearby. This was a total untruth as we found a delightful restaurant just 50 metres further down the road. This hotel is not cheap - nearly €200 including internet access and parking and it is not worth it. The reception staff give you the impression that you are doing them a favour by staying there.

  • Stayed May 2012, travelled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Relais Santa Chiara, Direttore at Relais Santa Chiara Hotel, responded to this review
25 May 2012
Dear Guests,
we are very sorry but at the same time surprised to hear that you were not satisfied with the staff of the Relais Santa Chiara. Our guests are definetely our main priority and we always welcome and take care of them from the moment they arrive to the time they leave. We are certain that you were provided with all the information that was needed regarding restaurants, including the nearby restaurant just 50 metres from the hotel. We always advise our guests, as we did in this case, about the nearest restaurants to the hotel in order to give a choice weather to walk to the town or not. As specified on our website, the Relais Santa Chiara does not have a restaurant and the room which has been referred to as the "dining room" is actually our breakfast room. As far as the price is concerned, we would like to point out that a superior room with view on the countryside was reserved, which is one of our best rooms. We do have more inexpensive rooms as well. Regarding the TV, it is possible to turn it toward the sofa, but we realized that it may not be easy if the cords are tied too close. We will work on this. As for bathrobes, we do not supply them in the rooms, but they are available upon request, if needed for going to the swimming pool. The day the guests arrived at the hotel, it was long before check-in time, and the room reserved was not ready as the previous guests had not left yet. That day was unfortunately a rainy day, and the rain can sometimes paint things with a cold and indifferent touch... Although as imperfect humans we always accept criticism as a way to improve.
Kind regards
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Additional Information about Relais Santa Chiara Hotel

  • Hotel Relais Santa Chiara
  • Relais Santa Chiara San Gimignano
  • Relais Santa Chiara
Address: Via Matteotti, 15, 53037, Italy
Price range (per night):* INR9,171 - 14,951

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