generally nobody speak English there. when cleaning lady destroyed my personal belongings left in the room, I couldn't communicate with anyone. disaster!

My boyfriend and I stayed two nights in the hotel's dependence, San Ranieri, just round the corner, and well, the building and the location are OK, nothing against it, but the positive things end here.
The evening of arrival our plane was getting late (we were returning from Bari) and just when my boyfriend pulled out his cell phone to inform the hotel of the delay the phone rang and the hotel keeper started shouting at my boyfriend accusing him of I don't know what for being so late. Didn't want even to listen about plane being late or his wanting to call himself - and this even though the reception is always occupied! After a phone fight of several minutes my (Tuscan) boyfriend managed to get the confirmation that we were still expected, and indeed, by the time we got to Pisa the hotel guy seemed calmed down, took us over to our room, helped us with luggage - seemed normal.
The room was sort of OK even though not as nice as on the photos - but this is our bad luck, the other rooms I saw were nicer. Entering the bathroom, however, I was amused to see the tiny hotel-like shower gel bottles half-empty and, then,woman's hair in the sink, and some on the toilet - probably of the person who did the cleaning. Having someone's hair in your bathroom is not encouraging, especially if you find several nits stuck on each of them... No need to say I had to spent a while making sure the pillows were hair-free...
Since we did not have breakfast and had two days booked we decided to sleep in late the next morning. After all it was well past 1 am when we got to bed. When we got out of the room the next morning at not yet 11 am, the elderly southern Italian looking lady taking care of the dependence and probably the proprietor (and the mother of our nightly welcoming host) greeted us with "I hope you are not going to stay in bed as long tomorrow". We assured her that we were leaving much earlier the next day and went for some lengthy walks. We got back home well after 10pm and there she was downstairs asking us again when we wanted to leave. 8 am, we say. "Oh so you must settle the bill, it would be ready waiting for you over at the Lanterna". Tired as we were, off we went to do something one normally does the morning one leaves. While shutting the door behind us my boyfriend gave a "Never ever again" sigh. Five minutes later we returned with the settled bill and the lady went "What is it I heard? Never again? Something you do not like? Anything you want to tell? Do I not let you stay here?" and even after our trying to escape saying it is all fine she went on shouting things like "I keep your room clean, and It is not me who stays in bed until after noon!" for ten more minutes. Back in the room, we realized she really was in there. And how. She moved things left on the chair to the wardrobe and shelves, shutting the shoes away where I could hardly find them... An experience of course, but my boyfriend is right - Never Ever Again!

Based ourslves here for two weeks while we explored Pisa and visited other places such as Florence and Siena etc. Authentic old Italian house with much character and charm, which was what we wanted instead of a modern hotel that could be anywhere. We had a double room on the third floor. Nice big comfy bed and simple but elegant furnishings. En-suite was small but perfectly adequate. Some street noise early in the morning as we had the windows open but that is all part of being somewhere different and we soon got used to it. Every thing was kept very clean and tidy throughout our stay. Owners were welcoming, friendly and helpful in spite of having no English and us no Italian - dictionary helps! Location was great, right in the heart of old Pisa and only 10mins walk from train and bus stations. Botanical gardens behind the hotel are lovely (and free!)Lots of great places to eat within easy walking distance, Nice bakery just down the road for breakfast and sandwich shop for al fresco lunches. Campo de Miracoli only a few minutes walk away and is especially nice at night, floodlit and peaceful. Good value for money. Would stay here again anytime.

Good central location, however windows obviously aren't double glazed and the street is very noisy throughout the night.
Bathroom was tiny and dirty! Found hairs in the shower, and the top part of the mirror was covered in dust and found an old used soap packet!