We booked directly through the hotel back in August for a one night stay in October, the booking was confirmed via email.
Upon arrival, the front desk staff told us that there was no room for us as they have got the date wrong (expecting us a day before we were due to arrive). However, the front desk staff was not sounding apologetic at all and was very rude to us, asking us to 'go stay somewhere else', he even had the door open asking us to leave!
I suspect they double booked themselves and was refusing to take any responsibilities. Definitely worst then terrible. BEWARE travellers, book somewhere else as this is a scam!
- Astor Hotel Pisa
