we all love the villa under the tower and anytime when we are coming in italy, we'll be back!!!

They did not have our booking handy - someone had handled bookings separately so we had to wait 20 minutes whilst it was sorted. We were in the annex, which is a lot further down the road - view of building site opposite and the room was just a bit lower than pavement, so not very private with window open.
It is not a hotel, it is just Bed (and no breakfast) and does not have the facilities it states - no restaurant, office etc. It is just rooms within one floor of a building with other tenants. There are no communal areas in either the main part of the Relais or the annex, just a short corridor with the rooms off it. No bathroom toiletries and only one towel each. Manager only turns up on site if you ring him and wait half an hour.
It was very disappointing for the price in comparison with other B&B accommodation in Pisa that holiday. Royal Victoria was much cheaper, including breakfast and had very helpful staff available at all times.

we booked this hostel before seeing the negative reviews so were expecting the worst. It was however not too bad and great value! rooms were fine and we were worried about having to share with people but we were given a twin. very central location and basic. if you want a hotel experience however i wouldnt recommend. but very good if you are on a budget and only want to stay a few nights!!

We found this hotel easily, very central and we had high hopes. We arrived at around 8pm and rang the bell. No response. We rang again. Then we rang the telephone number from the booking form we had. The guy wasnt even at the hotel! We had to wait for him to get there from whereever to check us in. Card machine didnt work, so we then had to go to the bank to get the cash. Room was underwhelming, very basic and a bit shabby looking. We didnt get shown around and the service, overall was poor. I am not usually a one to say that, but after recieving such warm and friendly service from an even cheaper b and b in Florence (where we even had breakfast for less than the price of our shabby room here!) it has to be said. However we were only spending one night here, which I was thankful for. The bathroom was ok at best. Overall, 'ok' sums it up. I wouldnt stay here again though.