On the surface this hotel seemed good- decent location, parking, nice swimming pool and oudoor area, and not far to walk into the centre of Lucca. However, there were several things that we found very disappointing (especially after reading good reviews on here?!). First of all- we were given a room on the ground floor next to reception so we could hear traffic passing by as well as every word that was said at the reception desk!!. There is also a gate outside that buzzes as people put code in and unlock it. We went to bed at around 11.00pm and couldn't get to sleep til around 1.00am as every time a hotel resident came back we heard the gate buzz, open and then bang shut! Then you clearly hear people talking outside the room, walk up the stairs to their room, and even go to the toilet! So this along with the traffic noises meant we had a VERY bad nights sleep! However- we mentioned this and were moved to another room (2nd floor) but told we could only stay in it for a couple of nights and then were told we had to move again- a little inconvenient!! Other rooms were quieter but walls still seemed paper thin- and again could hear people using their toilets! In all 3 rooms we stayed in- hairdryers were not working properly which was a huge issue for me having long hair! And in the 2nd room the heating didn't work so it was very cold! I was also surprised that although rooms were cleaned everyday there was no attention to detail- towel rails and heaters were thick with dust. Other problem for me was having to eat breakfast in a large tent outside- it was VERY cold. To be fair after 3 days breakfast was then served inside but I had 3 days of shivering my way through the packets of cakes! So overall- location ok for Lucca (15 min walk), rooms look quite nice (and spacious) on the surface and beds comfy- but sound-proofing a real issue!! If you do choose to stay here make sure you don't get a ground floor room- you will be VERY disappointed if you do! My husband and I (both aged 30) go on a lot of short breaks in Europe and this is the only time I have felt the need to write a bad review on here!!!!!!!!
