Right in the middle of lucca this boutique hotel ticketed all the right spots.
good bed and facilites. excellent shower room and convienent for getting into the town.
no problem was too much for Vincenzo
The only down side was no real seating area outside the hotel, but right next door to the square where there is plenty of small restaurants to embrace the town.

We stayed in Lucca in the middle of our big Italian holiday for relaxation purposes.
Albergo San Martino was everything we desired in accommdation.
The bathroom was a big surprise, as it had a jacuzzi. The only down fall was that it was a tad dusty and it seems it does not get used very often, this did not stop me giving it a quick rinse and then giving it a go with a glass of wine.
We sat outside on the outdoor tables every night for a drink and a recap on the days events.
It is very central to everything in Lucca and would highly recommend as a place to stay.

I had to check twice to see that I booked the same hotel that other travelers are speaking about here, as we have never experienced such rudeness at a hotel -- either in Italy or the US. The staff were extremely unaccommodating. We are very undemanding travelers, but we had an early train to catch and you would have thought we asked them to work overtime by letting us come to the breakfast room 15 minutes early to help ourselves to the breakfast that was already on the buffet table. We had asked the front desk gentleman the night before and he reluctantly agreed that we could come down early. However, upon arrival, we we were harshly reprimanded. Quote from a brunette woman making the breakfast "You are on holiday, madam. I think 8:00 is quite early enough." Followed by an exasperating gesture where she literally threw her hands up in the air and rolled her eyes. It was embarrassing and completely uncalled for. The room was average compared to the other 4 hotels we stayed in during our 2 week visit to Italy. The bathroom was nothing like those described in other reviews. Apparently there is a lot of variability at this property, which has been commented upon by other reviewers. Again we were appalled by the staff and certainly would not recommend this hotel on that basis alone.

As you draw up to the hotel it comes across as a very unassuming small pension. It has a charming, cosy, well lived-in reception area: guide books and paperbacks left behind by previous visitors makes it feel like a home from home. Our expectation was for a modest traditional bedroom. As we entered our room ["Tre Scalini"] our initial impression was of a traditional room but we soon realised that they had created a fantastic combination of traditional features [timber ceiling, wooden window shutters] with mod cons [flat screen TV, designer lamps]. The walk-in wardrobe lit up as you opened it and there was a useful safe. The biggest surprise and treat was the bathroom complete with jacuzzi, walk-in shower [more like a wet room with sprays and waterfalls and LED light show] and TV!
Breakfast was a simple but delicious affair - you must try Silvie's pastries and apple pie.
Parking [15 euros a day] is just around the corner.
TIP: use Google street view to get shots of the hotel exterior and the approaches to it. It really did help to find the hotel.