I was exhausted after a long train ride from Rome to Siena and than a bus from Siena to Florence. It was 8:30 pm and I was looking forward to a hot shower and a nice cozy bed that this place offered (from the photos, it looked warm and inviting...). I get there and there is no sign because it is a B&B so you have to walk up to the buzzer. There was a cheezy Post It note that said I have to phone her instead. At the same time, one of her neighbors came home and asked if my phone was able to call (this has occurred many times according to neighbor) and I told her luckily I bought international service. I called and "Maria" answered and stated that check in times were until 7PM so too bad! She "supposedly" emailed me several times.. LIE.. she "supposedly" called me.. LIE.. I asked if she could let me in. She answered: NO you stay out on the street. So I had to go to the Hotel De La Ville down the Street. She texted me an hour later: if you come back in 10 min, you can have room, if you don't come, I will consider it a "NO SHOW". WOW... Unbelievable.
I would LOVE to give a tip, but because Maria was so Horrible, and would not even let me in, I was s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 October 2011
I apologise for all the misunderstanding of our conversation.
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As soon as I received you booking I tried to contact you by mail several time, but may be I had the wrong e mail address or my mail are in the spam. In any case, you didn't receive it however, of course, you could answer and contact me to let me know your arrival time.
Unfortunately on the evening of your check in I had an important appointment and so, until the time listed for check-in as you can see in your voucher (7pm) nobody arrived, I thought that you would not be come, so I left .
I'm very sorry that you went to find another place. As soon as you called me, I contacted my colleague and told her to come at once to open, but on her arrival (after about 15 minutes) did not find anyone. I tried to call you but no reply so that's why my SMS but did not want to be offensive or intimidating you.
I apologize again for any inconvenience caused and I hope to remedy in some way in the future, best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC