I stayed at the Cosmopolitan for a business trip this past week. My family joined me later in Florence and stayed at the same hotel for the weekend. I have to say that among the many hotels I have stayed at in Italy, Cosmopolitan has been one of the best!
Although the hotel is not in the downtown area, it's pretty close. It took me about 10 minutes to go to the downtown area (Piazza Duomo) by bus. The bus stop is right across the street and the ride costs 2 Euros if you buy the ticket on-board (and less if you purchase it in advance!). Also, the Florence Airport, to which I flew, is less than 10 minutes away. Coming from a long business trip, the last thing I wanted was to spend an hour on the way to my hotel. The Cosmopolitan is conveniently located close to the airport, the downtown area, and the main train station.
Yet the most outstanding feature to me was the hospitality of the staff. From the receptionist all the way to the manager, everyone was nice and helpful. Aside from the standard services, they helped me schedule a trip to the nearby wine country AND, when I was lost in the city, I called them and they patiently helped me find my way to my meeting. They made me feel really at home.
The room I stayed in was really nice. Considering the price range of the hotel, I was not expecting such a great room. The room was very well equipped (flat screen TV etc.) and very quite. It was also beautifully decorated. For a room like this in the middle of the city I have paid two or three times more.
All in all, the hotel is pretty nice. I have asked my company to continue working with Cosmopolitan because it's well priced, nice, and most importantly has an excellent staff! I will definitely go back!