We stayed for 3 nights in October. Our room overlooked the courtyard at the back and was a little dark, but clean and quiet and we were not disturbed by any noise at night. Hotel is quite stylish but could now do with some modernising / upgrading, especially in the bathrooms (our shower was small but hot water was plentiful and water pressure acceptable). As it was October we did not need aircon. Staff are polite and the bar is cosy and welcoming - free wi fi here. We did not use the jacuzzi. Breakfast is good and wholesome with a nice choice of breads, pastries, cold meat, fruit etc, but ask for fresh cofee of your choice - the capuccino is excellent - and avoid the stuff left out in the hot jug.
Overall, not really a four star but location makes up for this, all major tourist attractions just a short walk away. It would have been nice to have a restaurant in the hotel, although there was a wide choice nearby.

Given the compactness of Florence's historic center, pretty much any hotel in the area is going to be fantastically located. Within a 5-minute walk, you can be pretty much anywhere. But what's especially nice about this hotel's location is that it's just far enough off the beaten path that it's quiet. There's a little foot traffic on the street, but it's absolutely nothing compared to hotels directly in the center or on the river, and there's little noise outside, making it easy to get a good night's sleep.

The hotel is stylish, although it's starting to look slightly dated (that's the price you pay for being on the bleeding edge of design at a certain point in time; that look doesn't last long). As one would expect in the center of an old Italian city, rooms are quite compact, but I didn't feel crowded (other than when trying to use the desk, as the only way to sit at it was at an angle due to the placement of the bed directly behind). As others have noted, the shower was a bit confusing to figure out at first (there's a control for the water, and another for which shower head is active, and it's not at all clear at first which goes to what), but that was easily solved. The only issue in my room was that the mattress needed replacing, as it's clear that people favored one side over the other, causing it to slope from one side to the other. Still, it wasn't bad enough to keep me from sleeping well.

The front desk staff are friendly, helpful and accommodating. They were quickly responsive when I encountered a couple small issues, and they were helpful when I had questions or needed something. Breakfast staff aren't quite as friendly, but not problematically so.

Overall, this is a great location and hotel in the center of Florence. With a better mattress, I probably would have rated this as excellent instead of very good.

We stayed in this hotel for two nights and were really happy with the location and the rooms. The staff were excellent- very friendly and extremely helpful. We were not able to get much hot water which was the only downside to an otherwise really good and very convenient hotel.

Yes, the single room is small, and yes, not having access to the terrace and only having Wi-Fi in the lobby (think of doing your email in the lobby in your pajamas!), but at the end of the day, I really appreciated my room (a double) at his incredibly centrally located hotel. It was very quiet, and very safe for a single traveler, even though so close to all the major attractions as well as lovely local shops (check out the salumniria Pegna a few blocks away for some of the finest salami and prociutto in town, as well as the Le Herbore, home to beautiful little rose-shaped and rose-infused candies to take home.

One really neat thing about being so centrally located is that it opens up opportunities for you. For example, if you pass the Duomo during the day, there is usually a line queued up for entrance. But because you pass the Duomo multiple times during the day, and because it is so close to the hotel, you can walk straight in at 5:30 p.m. and have Michelangelo to yourself (for the most part). Highly recommended.
I also give the staff kudos for hearing me out when at first I was not thrilled with my room. The manager did listen to me and was most accommodating. And Mashiliano was most helpful, too.

Beware of the train station, though. For locals in Florence, the train station is no big deal. For visitors to the country... it's much more difficult. It took me an hour to sort out my pre-purchased ticket, as the staff at the station seem to have never heard of an electronic ticket. Allow plenty of time.