Where to start... We put our boon in time as 8 am so we could make our 9 am tour. When we arrived another couple was already waiting outside because they wouldn't let ya check in till 8:30. Keep in mind it's late December and we are just sitting on the sidewalk. So when 8:30 arrives an employee comes and says it will take another 20 mintues while he gets situated. So we have to continue to sit outside. We eventually got in and checked in later that night. We find out that our room looks absolutely nothing like the picture they provide online, the atmosphere is like a circus with all the noise and the beds are super uncomfortable. Then comes the shower, we discover there are no towels and I go and ask for one. That is when they tell me I have no towels because I didn't pay for any. Seriously!? I had to literally pay for a towel. I would stay someplace else where you know what you get. Soggiorno Santa Reparata is where we stayed the previous nights and it was very nice and the owners very friendly. We also had extra blankets and towels for free and could check in anytime
- Soggiorno Pitti Florence
- Soggiorno Pitti Hotel Florence
