My partner and I arrived in Florence in the Heat of October this year and walked the 20minutes luggage in hand from the station to our booked hotelthe hotel Ariele just around the corner the corner from the Hotel Crocini. The hotel had been booked and paid in full 1 months in advance with our travel agent. We we hot and desperate for a cold drink and cool shower but were greeted with the news that at some point by someone that our booking had been cancelled. Staff at this hotel were totally disinterested in our situation, offered no explanation and were not interested in assisting us find alternative accommodation ( there was not even the oppotunity to have a cold drink) .
Thankfully we stumbled upon the Hotel Croccini where the staff not only welcomed us with open arms but the tariff was cheaper and included a lovely breakfast as well.
Facilities were great, location fabulous, and staff very welcoming and accommodating. Our only regret is that we didn't stay longer.
Service will make up fo almost any short comings - but there were really none that we could think of. Would definately stay there again.
Staff were fabulous, loat
- Crocini Hotel Florence
