I had booked 4 nights for my Mom and her two friends in mid Oct. at this hotel.
When they arrived, apparently, they did not like the accommodations at all.
Their complaint, later I found was the room itself; small and smelled bad; and the flights of stairs; the ladies are in their sixties and seventies.
They asked if they could be given a different room that was at least bigger but apparently this Vincenzo person became very rude and threatening so they ladies literally ran away from his place in fear.
I received an email from Vincezo saying that there is something wrong with these ladies and they have just taken off for no reason from his place! That he was going to charge them the full 4 nights!!!
At that time, I had no clue as to what was going on! I was quite concerned!
After, I heard from my Mom and heard the story I found the whole experience disturbing but after much walking and inquiring they had been able to find a place to stay.
Now after a few months I am receiving another email from this Vincenzo person which I am copying exactly as sent to me:
ciao
do you remember me
I'm vincent from hotel duilio in florence
you are very poor ...
What a psycho!
This person scares me even thousands of miles away!
- Duilio Hotel Florence
