The more hotels you stay in, as I have, over the course of my 76 years, the more you recognize the rarity, and the immense value, of a host who really knows the meaning of hospitality. I do not know if Barbara has any equity in the hotel, but she sure behaves as if she genuinely believes that happy customers are wanted and cultivated.

Oh yes, the rooms could be brighter. Over the course of three different stays while in and out of Florence over the course of two weeks, I saw at least 1/2 dozen of the Galileo's rooms. It was that many because when I checked in each time, I was offered 3 room keys from which to examine and select the one I wanted. A few were kind of cave-like. But I still would have accepted any one of them because they all were clean and quiet.

The included breakfast was the most complete of any I saw during 20 days. There were even properly cooked hard-boiled eggs. They served real juices (not "juice drinks").

OK, the TV was small and limited. But I did not spend all that money on air-fare and all that time in coach so I could watch television. The Galileo was a place to sleep. That was what they did, and well. $72eu a night after a 10% discount for cash.

Barbara was generous with her time in giving asked-for advice. She suggested the "right" restaurant and booked concert tix (without earning a commission). She was always pleasant and warmly professional.

My final night on Florence came about due to a sudden change in my itinerary that required a extra night. The Galileo was full. Barbara found me a good room right down the block for less money - but when I go back to Florence again, I will book as early as I can. I don't want to stay anywhere else.