My review on this hotel is ovedue. We stayed here in August of 2007. We had a relatively good rate because they had an online promotion going on at the time. If we payed full price, I would be rating this 3 stars. My family of 4, plus my brother's family of 3, plus my parents stayed here. The accommodations were beautiful and the staff was very friendly and helpful. The view from the pool (which is advertised as heated, but is not in August and was as cold as ice) is very lovely. The view takes your breath away (as did the freezing cold water of the pool!) My children didn't want to get in the pool becasue it was so cold, and the whole reason we got a hotel with a pool was for the kids. I didn't want to get in it either, but I did to try to convince the kids that it wasn't so bad. I think I turned blue. Okay. Enough with the ice cold pool. I'm pretty sure they put ice in it every morning... But enough already. I'm shivering just thinking about it.
I did mention how helpful the staff is. If my word for it isn't enough, I could show you the bill. They charged me very heavily for every bit of help they gave. "Would you like museum reservations? No problem. Here are your tickets." "Would you like dinner reservations? No problem. Here is the address." Know that it costs about 20 euros everytime they do something for you. I think our helpful front desk person charged us about 100 euros for the phone calls she made for us. She was THAT helpful. Most hotels have a concierge whose job it is to help you with such things. It's normally included in the rate. At this hotel, she charges you for it. A lot. No wonder she's smiling. It's good to be helpful. They don't tell you that when they help you it will cost you. You find this out when you are checking out.
Again, the facilities are beautiful and the staff was VERY ($$) helpful... if I could give it 3.5 stars, I would, because I don't like hidden charges and false claims of "heated" pools. But despite all of this, we loved coming back to this hotel at the end of the day with the beautiful view.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 January 2012
Dear Tripadvisor user ,
thank you very much for your time writing the review and we are very sorry for the few problems occurred during your stay .
We are very sorry but we have never published that our pool is heated ( I have personal checked in all our sites)
Regarding the other extra fees you are mentioning you hould contact me directly and report exctact costs and bills paid and I will be able to certify that no "additional fees" were added on you see the details , and in case of contrary refund you imediately.
Anyway I will take opportunity with this message to check all our services cost provided to our customers and I ensure you my personal attention on this aspect .
Thank you very much for your time and awaiting your direct contact I send my personal regards
Roberto Boccacelli
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC