We had reservation for this Hotel, once we got there, she told us there is no room, they told us they take us to a different Hotel that is good and clean, it wasn't, the room was small, dirty, the toilet and shower were in the same space!!!!
After calling Hotel Domus many times they agreed to give us a room for second night.
Avoid going there, that might happen to you and ruin your vacation, the next day they made us waiting there until 2pm to get the room.
Our vacation in Florence was ruined and wasted the two days on Hotel

Do not stay here! We stayed here for two nights, and it was absolutely horrible. I totally agree with the previous review about the apathetic and negligent management. Our air conditioning did not work and the control was broken. Although they said that they would fix it, they did nothing while we boiled. The Wifi is so weak that you have to be right next to the front desk for it to work. The breakfast was disgusting.

The piazza is not worth staying near. It lacks character, is noisy all night long from drunks and the view is of the first floor loggia. At 6:00 AM, a horrific noise starts as the sewage trucks begin their work. Stay elsewhere!!!

Beware, would not stay here again, when we arrived, the toilet did not work, told the manageress, she said she would get it fixed, we went out, came back two hours later, nothing was done to fix toilet. Asked for another room, manageress flatly refused , said it only little problem, still not fixed after five hours, said it not her problem. We left and went to Hotel Giglio, fantastic staff, what a difference!

Wifi was weak. Breakfast basic but adequate (just).