Rosella made our stay special! Our room had a view of the dome which was a wonderful thing to see at the start of each morning. There is not 24-hour reception at this B&B but we knew that in advance and it wasn’t an issue. We felt safe and well looked after when staff was on sight. Ask for their restaurant recommendations – they won’t let you down!

Although the people at Pucci were lovely to us--upgrading us because it was our honeymoon, providing excellent information, etc--we were shocked at an episode that occurred one night that made us wonder how safe it really was there. We heard yelling and running on the stairs, and someone shouting. I finally went outside to investigate and a young woman was in hysterics outside her room. She had emerged to use the bathroom (not all rooms have them inside), and a man had gone into her room where her parents were sleeping (!!) and had robbed them. She had surprised him in the act and he had run off down the stairs, having managed to steal their cash and some other items in the short time she had been gone. In the morning, I was surprised to hear the receptionists poo-pooing this story, asking her how her parents could have slept through an intruder in their room, dismissing it and basically doubting the veracity of her account! The family ended up leaving, of course, but the staff there treated them as if it was their fault. The question remained, how did this guy get into the hotel? Each guest has a key to the front door, which is kept locked at all times. How did he know that that particular room has an exterior bathroom? This girl was lucky that she wasn't hurt. Although it has a great location, etc, I wouldn't stay here now, having witnessed what I did.

This is our second trip to Florence in two years and we love staying at the Residenza Dei Pucci. Why? Its only one block from the Duomo, the rooms are lovely and so are the staff. The receptionists Marina, Rosella and Elena are always very friendly and helpful as is Daniella who looks after guests at breakfast and services the rooms. In addition to being in Daniella's delightful company at breakfast the food and coffee are excellent. Wi-Fi is also available at a reasonable rate. We wouldn't stay anywhere else in Florence - when we come to the Residenza Dei Pucci we feel like we're coming home. Please consider staying here when in Florence - you won't regret it.

We stayed here 3 nights in June in a triple room facing the street. Although I thought it would be noisy, the windows (when tightly closed) keep the noise out. The room and bathroom were spacious, clean, well lit, and had a large armoire to hang clothes. TV did not work well, but don't watch it much. Excellent Internet service (I think it cost 6 euros). Marina is very nice, pleasant and knowledgable. She was able to book us a bike tour on short notice. The rest of the staff are not very courteous and generally unhelpful (they would rather ignore you). The hotel is on the first floor (second floor to Americans) so you have to carry your luggage up stairs. There is always fresh drinking water in the entryway, which is nice. You truly can't beat the location. One block from the Duomo. Would definitely stay here again. Concerning the negative review with the burglar, you have to be careful to not let people in with you when you enter (with your key) or watch you enter the password on keypad (after hours). I guess a weakness in the security of the hotel is that they have to give the password to the door keypad to travelers who arrive after hours so over time it probably becomes known others.