My sister and I stayed her last summer. I'm surprised at the recent negative reviews of the place. When we stayed there, they staff was very friendly and extremely helpful. The room was clean and comfortable. We only ate breakfast there, but it was just fine. If you expect the Hilton, then stay at the Hilton. I loved this place! The location was great--easy walking distance to all the attractions and the train station. I would definitely stay there if I get the opportunity to travel to Florence again.

We had booked this hotel as part of a package for my daughter. She goes to school in England and recently landed the role of "Clara" in "The Light in the Piazza." We thought it would be a great way to take a short break from school and do a little atmosphere research since the play is based in Florence, Italy.

Of course, as "Murphy's Law" would have it, she was booked to leave from London City airport on December 21, 2010. As you can guess, the weather was so severe that hers was one of thousands of flights that were cancelled as the London area airports came to a standstill.

We called Expedia to see what could be done about getting her rebooked for spring time since everything was cancelling and there were no guarantees of getting her there and back before having to return to school.

Expedia called the hotel and advised what had happened. Amazingly, the hotel said we didn't cancel in time and said a one night stay would be charged to my credit card. They were very rude and beligerent to the Expedia agent.

There is no way that we'll ever, ever, ever book or recommend this hotel. We'll definitely tell all we know to stay away from it.

This is definatley a budget hotel in the old part of town. Centrally located but definatley not flash. Airconditioning cost an extra 5 euros per night and the breakfast was the worst on our trip. The room was clean and overall not too bad , the bathroom was basic and whilst clean had a grotty feel about it. If you are looking to save money this hotel is Ok but if you can afford better,do so.

The hotel is close to everything and it is clean, but the front desk is very rude and obviously does not like Americans. The breakfast is a joke. Don't eat there. Florence is full of fabulous food and cafes, don't waste it on this stuff. Even the coffee comes out of a machine. The bathroom made huge noises every time you fulshed and you have to pay extra for AC, and trust me you will need it. The room is a good size, but the people who own the place are not very nice at all. You can stay at a better place for the same amount of money.