I was in this hotel with foreign guests. The rooms were dirty: in the bathtub there were several hair as well as on the pavement. It seems someone had a shower just before our arrival. I was embarrassed with our Japanese guests who underlined the choice of the hotel was not accurate even though they appreciate the low rate.
After four days in the hotel, they asked to use a credit card to pay the fee. The hotel keeper informed them he had to apply an extra charge of 1,5% if the payment was not in cash (incredible! It never happened in hundreds of hotels I stayed!) and only after my complaints he renounced apply it.
After their departure I stayed in the hotel one night more, advising the hotel keeper that, as I had to leave at 6.30 a.m., I could not have breakfast in the morning. I saw that his face was really angry for the short of takings (breakfast was not included in the cost of the room, but it was on request).
The day after, at 6.30 a.m. I met the hotel keeper’s wife who consigned me a bill inclusive of the cost of the breakfast I could not have. I said that I informed her husband I would not have had breakfast that morning, but she responded none informed her and she had already prepared the breakfast (breakfast was available at 7.00, and she already prepared for me at 6.30!!! Why couldn’t she give it to someone else at 7.00 o’clock?). Great technique to steal money, guys! Pay attention!
I spent five days in Hotel Beatrice with Japanese guests to test it for contacts in the future. The test failed as my report was strongly negative. After that time I was 18 times in Florence with foreign guests, but we have never chosen Hotel Beatrice again!
- Beatrice Hotel Florence
