It's not wise to check in to this hotel during night shift - the persons at the front desk are
definately in the wrong occupation.And quite rude, too. The hotel building is extremely complicated consisting of two totally different areas; the rooms in the upper floors are like the ones in the hotel internet pages and the rooms below in the basement totally different with odd smell and poor visibility to a dirty alley or dirty roof tops. The corridors and the layout is not suitable for people who have difficulties with walking on stairs. And it really took time to find right room - especially when the staff didn't give any kind of directions - and it was not nice to go up and down the stairs with two suitcases... Rooms was quite clean and spacious but the bathroom was very cold (october), actually freezeing in the mornings.
There was a small bar with a bartender who seemed to be working for his first day without any training and with no clue about the drinks and prices. It was very intresting!
Breakfast was ok, in a small breakfast room with very little space to move between the chairs and tables.
- Diplomat Hotel Florence
