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Hotel Malaspina – reviews, photos

3.0 of 5
Piazza Indipendenza 24, 50129 Florence, Italy
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Hotel Malaspina
Hotel Malaspina
Hotel Malaspina
Hotel Malaspina
Hotel Malaspina
Hotel Malaspina
Ranked #295 of 473 hotels in Florence
3.5 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    15
    48
    28
    12
    8
Date Rating
donegal
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Will not be back”
2 of 5 stars Reviewed 11 October 2011
2
people found this review helpful

I found the staff in this hotel extremely rude.
The evening we arrived we were met by a very abrupt receptionist and he could not have been more uninterested.
In the breakfast room there were 2 staff. 1 male & 1 female. The female one was okay but the male one was just rude.
The room we were staying in was horrible, the shower head was broke & there was no other rooms available so we had to stay there.
I would not recommend this hotel to anyone.
There are many hotels much closer to the centre if that is what you are looking for.
Cheap, tatty, moldy with no charm at all is how I would describe the Malaspina.
Someone really needs to give the staff some training in customer service.

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  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Perfectly adequate”
4 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

I booked this hotel using Airmiles and got a fantastic deal for two nights, bed and breakfast.

We arrived late on a Friday evening and were checked in quickly by efficient but not overly healpful staff.

The room itself, a twin, was a reasonable size, clean with sufficient (neither too cold or too hot) air conditioning and double double glazing which kept out all noise out. The bathroom was also a reasonable size with a wonderfully powerful shower!

The location of the hotel is also good. Only about a 5-10 walk from the Central Market area and the train station and within a very short walk of restaurants and bars.

The breakfast is a little limited but absolutely fine for our needs - continental selection of cereals, croissants, jams, ham, cheese, canned fruit and yoghurts.

Overall if you're looking for hotel to lay your head (especially if you can get a good deal) , and you're not expecting 5 star luxury, then this is the one for you.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good value, clean, nice location”
4 of 5 stars Reviewed 2 March 2011

Got a great deal on Easyjet. This is a well located, clean hotel - feels a bit like a busines hotel. Staff professional and not friendly (maybe that is the italian way) but a good clean nice hotel and recommended.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2 reviews
“Moldy shower. Unprofessional staff.”
3 of 5 stars Reviewed 19 September 2010

The lobby is nice and the hotel charming but the room had a musty odor and the shower was MOLDY. I mean gross like wish I had flip flops to wear inside.

Some of the staff was excellent helpful and freindly. One person in particular was unprofesional. You may know that a lot of italian hotels ask you to leave the key at the front desk when going out. The first person to ask me this, ever, was a sweaty man in street clothes standing in front of the desk. Later the next night when raced back a 10 minute walk to use the bathroom and noone was at the desk. A different guy had gone out to smoke leaving the room keys ungaurded. When he came back a couple of minutes later he was talking on his cell and acted annoyed.

  • Stayed September 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cumbria UK
Senior Contributor
38 reviews 38 reviews
Reviews in 13 cities Reviews in 13 cities
59 helpful votes 59 helpful votes
“A very pleasant stay”
5 of 5 stars Reviewed 15 August 2010
1
person found this review helpful

Hotel Malaspina sits on the outskirts of the central area of Florence within easy walking distance of the railway station (SMN - 10 mins) and the Duomo (12 mins).
The hotel is clean with very friendly staff. On our arrival we decided to book various tour tickets and the reception staff were very helpful in making all the necessary arrangements.
The room (304) was very tidy with all the expected facilities. The air con was very good an needed! Had a small balcony and overlooked a tree lined square which was very quiet with part of the roads blocked off to traffic. That said, there is a busy road by the side of the hotel but didn't cause any problems.
I am happy to recommend this hotel for a no frills stay in Florence. After all, why are you in Florence? and it isn't sitting in a hotel room!

  • Stayed August 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Malaspina

  • Malaspina Hotel Florence
Address: Piazza Indipendenza 24, 50129 Florence, Italy
Price range (per night):* INR4,537 - 9,522

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