I found the staff in this hotel extremely rude.
The evening we arrived we were met by a very abrupt receptionist and he could not have been more uninterested.
In the breakfast room there were 2 staff. 1 male & 1 female. The female one was okay but the male one was just rude.
The room we were staying in was horrible, the shower head was broke & there was no other rooms available so we had to stay there.
I would not recommend this hotel to anyone.
There are many hotels much closer to the centre if that is what you are looking for.
Cheap, tatty, moldy with no charm at all is how I would describe the Malaspina.
Someone really needs to give the staff some training in customer service.
- Malaspina Hotel Florence
