I booked this hotel in April for a trip in September. The online booking was not working for me, so I called, spoke with staff, took a name and wrote a letter. I had all this ammunition with me when we went to check in on the morning of the reservation. We were told our rooms were not ready - we were a little early, but because I understand some Italian I heard the cleaning lady say to the hotel staff they could not clean the room because they could not get in the room. But they encouraged us to leave our luggage tucked in a corner of the lobby and we left to explore the city. We returned exhausted after a full 12 hrs of signtseeing. We were told we had no room by the same person that was on the desk when we left at 11, hmmmm no night staff? Poor fella. He explained the fire marshall had closed rooms on the 2nd floor because their fire alarms were mal functioning. He even took the time to show my husband the alarm panel. But, since I've read the other reviews about all the issues and problems in the hotel and of sending people elsewhere, I wonder the validity of the story. We sat in the lobby waiting for him to arrange other accommodations, which he did. So, 45 min. later we were sent off in a cab to a location even closer to the train, which benefitted us because we went to Rome the next a.m. on the train. On our return two days later, we were reimbursed for the $20 difference in the room as well as the cab fare. C'est la vie, opps wrong language. It was an unfortunate situation, we were sympathetic and we were taken care of. The hotel we were sent to stay in was a lovely apartment with full kitchen and a living room. The car was safe in the garage for 3 days and in the end, we were happy, but felt jilted - hey, we're American - they can do what they want because there are probably plenty Italians that want the rooms. I would be hesitant to recommend based on our experience.

Any hotel can have room problems, it is the attempt to fix the problems that determines the quality of the hotel. In this hotel the following were broken/not functioning. TV, air conditioner, shower, hair dryer, coffee maker, bathtub plug, several lights were out. The walls of the room were covered in black scuff marks. There were no screens on the windows which is normal in Italy but it meant that you couldn't open them for air because the mosquitoes would carry away your luggage.

We arrived at Hotel Argentina after midnight to check in. We were told they did not have our booking (we booked through last minute.com so i am yet to take this up with them) We had the proof of booking, and emailed it to them so they had a copy.... they still told us we couldnt stay....they then changed the story to "we have problem with rooms" so not the greatest start. They then sent us off to Hotel Albion accross the road, which they obv had to pay for. Hotel Albion, VERY basic, but at least clean and very nice owner (will write a seperate review)

We then had to go back to Hotel Argentina the next morning & was told we still couldnt check in but we had to stay there, so dropped the bags and got on with our day! It was becoming very tedious!

Went back to the hotel to check in properly and was shown to room number 2 (pass the buffet room) and i was horrified!!!! The light above the bed has a glass casing....half had been broken off leaving obv the light exposed but more importantly the rest of the casing could have come off at any point!! The room was EXTREMELY dated! Very old!! The bathroom had ALOT of MOULD and the wallpaper peeling off and even the shower head was mouldy!! Absolutely disgusting!!! So i went to ask to be swapped to another room and was told they didnt have any others available so i asked that we go back to the other hotel. Hotel Argentina should be inspected for health and safety issues!!!!!
The guy at the desk was VERY UNHELPFUL, uncaring and god damn RUDE!!!! HE basically said "you have paid €48 what more do you expect!!"
This was also the day of my birthday so i was extremely stressed at this point!!!
The owner then proceeded to tell us he wa a new owner and couldnt afford to close the entire hotel to refurb.... WELL I SUGGEST HE DOES!!! In the end after a very fraught conversation we went back to Hotel Albion which luckily had 1 room left which was much nicer than the 1st and i assume Hotel Argentina will be paying for it!

I was disguted with the state of the hotel but the attitude of the staff was appalling!!! They have NO customer service skills and think its perfectly acceptable to have people staying at the hotel which is obviously unclean due to the amount of mould and un safe!!!!

DO NOT BOOK HERE WHAT so EVER!!!!!!!

Hotel Albion if you are looking for cheap (€45 a night B&B) which again is dated but CLEAN, standard and owner very nice!!!

We stayed at this hotel in 2004 and, at that time, it was decent. However, in 2010 we found this hotel in a sadly run-down state. It looks like the owners do not want to put any money into it, not even for small inexpensive repairs. How much does it cost to caulk a bathtub? The one in our room needed it badly. One of the faucets was constantly leaking water. The room felt damp, and there was a big mark from the water leak from upstairs on the celling. Big mosquitos were biting us at night. Bed sheets had holes in them. One of the towells had a stain either from rusty water or blood. The furniture needed to be replaced. People at the Reception Desk just did not care. One evening, I asked the Reception clerk where the nearest shop was so that I could buy groceries. He said that he was not familiar with the neighborhood. When we wre checking out the credit card machine was not working and we had to pay in cash for our stay We stayed in Florence only for two nights. Our time was well planned so we did not have the time to look for another hotel.
I regret that I did not listen to some people who wrote unfavourable reviews here about the hotel. Believe me, Motel 6 is paradise in comparison. But if you do decide to stay at HOtel Argentina, have an address of another hotel with you, so that you do not waste time looking for another place to stay.