By far the worst hotel I have ever stayed in! And I travel quite a bit. Im very shocked having just checked their website, to find very nice photographs of this hotel, showing a very clean and tidy place. THEY ARE NOT GENUINE!!! The hotel does not look like this now (we visited 3 weeks ago). The hotel now, is very different believe me!
To start with, when we arrived, we could not go up to our room for nearly an hour, because the electricity suddenly cut out when we arrived, and we could not check in, and also the lift had stopped inbetween floors! There was no air conditioning in the room, although there was a vent that claimed to be air conditioning in the wall. However all this did was pump out warm air! The man at reception informed us that the air conditioning "probably would not work today" as the electricity had cut out, however it would be working the following day (this however did not happen, and it became quite clear that the air conditioning in fact didnt work at all!) We were given a fan instead, which had literally no power at all. So made absolutely no difference. The room itself was an absolute joke! It was so small we could just about walk around the bed (two single beds pushed together!!!!) and the matresses were very uncomfortable! The bathroom was disgusting too. It was smelly and damp, the "shower" was pathetic and the bath itself was very small, and awkward to stand in because it was one of those very old ones, which are designed for people to sit down in and shower that way. There wasnt even a shower curtain! So of course everytime we showered we could not help but completely soak the floor! How this can be classed as 3 stars, I do not know.
A very bad experience, and such a shame because it is a lovely place to visit. However, this did affect our time there.
- Basilea Hotel Florence
