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Fenice Palace Hotel – reviews, photos

4.0 of 5
Via Martelli 10, 50129 Florence, Italy
Hotel amenities
Fenice Palace Hotel
Ranked #386 of 473 hotels in Florence
2.5 of 5 stars 200 Reviews
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200 reviews from our community

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Traveller rating
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Date Rating
Hamburg
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Nice place yet not exactly four star!”
3 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

I stayed at this hotel as part of a package deal. Thankfully. I would have been quite upset if I had paid the full price. The hotel has four stars, however, I doubt it very much. It is more of a three star hotel. For a place that definitely needs renovating, it is quite clean. The rooms were small, however, there were very good amenities e.g. mini bar, toiletries etc. The windows in our room faced the street - a very loud street so I don't think it's possible to sleep with the windows open at night. The elevators stank of the toilet for some reason and we always held our breath when we were in them. The breakfast was good for an Italian hotel. White bread rolls, cheese, eggs, fruits, yoghurt and the coffee was good but came from a machine that served about 10 different types of drinks including hot chocolate. The staff were very friendly. The location is also excellent. One thing that really peeved me was the fact that the city tax had to be paid at the end of the visit (only in cash). €1,00 per hotel star per night, which meant we paid €4,00 per night. A bit unfair seeing that it was basically a three star hotel.

  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jayceeehh about Fenice Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sf
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Excellent location, hard bed”
3 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

If you are visiting Florence, the Fenice Palace is in an unbeatable location. You are 1 block from the Duomo, walking distance to the markets, Accademia, restaurants, and the train station (santa maria novella), etc... The staff is friendly and helpful with questions about Florence and arranging tours.

The only down side is the room. It's a decent size with working amenities. The bed was truly uncomfortable. It's just hard. Not firm, but hard. It doesn't bother me too much given the budget-friendly price of the hotel, but if you have back troubles, I'd recommend another place.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask redpointer about Fenice Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“NOT 4 Star by any means!”
1 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

Our stay at Fenice Palace hotel was short. We changed hotel as soon as we could find somewhere else. Its in dire need of a renovation... its dirty, the beds are uncomfortable, the carpet is stained, the rooms stink of smoke, there was hair in our bed. The breakfast cutlery and dinning area was soooo dirty, the bathroom was un except-able, and there is no wireless. The location does not make up for the 4 star money you are paying. There are far nicer hotels, in better locations for similar money, which we found after 5 hours of checking into the Fenice Palace. Do not stay here!

Stayed December 2011, travelled with family
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Ask Antoinette A about Fenice Palace Hotel
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“Brilliant location but definately not 4*”
2 of 5 stars Reviewed 6 December 2011 via mobile
1
person found this review helpful

We stayed at the fenice Palace at the beginning of July as it was recommended to us by the travel agent. You can't fault the location but Florence isn't huge and it's easy to get around so I'd happily forfiet the central location for a better hotel.

The carpets were stained, and although the bed sheets were clean the bed itself was pretty uncomfortable. The air conditioning was a fan covered by a grate on the wall and was so loud in the night we had to turn it off. There was also no natural light. On the plus side the room was spacious with a safe.

Breakfast wasn't great (coffee was dire) but just enough variety not to get too bored. The bar was also never manned. They also tried to charge us for a bottle of wine which was still in the room.

Overall pretty shabby and disappointing. Have stayed much better 3* hotels. If you really want the location just make sure you don't want to spend much time in the hotel!

  • Stayed July 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jimbobash about Fenice Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
“Shocking video of FENICE PALACE”
1 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

I reviewed this hotel a few months ago ( I stayed here in May ) but a the time i did not have this video i made while staying there, available to post with the review. So here it is...just to show people how shocking this place is. The video does not even do the place justice, but it should give anyone a very good idea of the place. Do NOT stay here, unless you enjoy living like a backpacker, but paying 3/4 star prices!!!

http://www.youtube.com/watch?v=XUmdY9g0x2Q&feature=youtu.be

  • Stayed May 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask wilesto about Fenice Palace Hotel
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Additional Information about Fenice Palace Hotel

  • Fenice Palace Florence
  • Hotel Fenice Palace
  • Fenice Palace
Address: Via Martelli 10, 50129 Florence, Italy
Price range (per night):* INR5,769 - 16,467

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