This hotel really cares about their guests. My husband and I stayed for several nights during the first week of January. I was sick, and the hotel found an English speaking doctor and sent him to our room to see me. The concierge went to the pharmacy for me to fill my prescription. The hotel gave us great advice on local area restaurants. We were pleased to discover that the hotel's restaurant was excellent - both the food and the service (ask for Massimo). The location was very convenient. The room itself was lovely, with very comfortable beds and all the amenities we needed. The gym equipment was up to date. We would recommend this hotel to our family and friends without reservation, and plan to stay there again on our next trip to Florence.

My husband and I just spent a week in Italy (Rome and Florence) for our 10th wedding anniversary - we were actually in Florence for the three days before Christmas and left late on Christmas day. We had a "Jr. Suite" choosing to pay a bit more for a larger room, but skip the breakfast included option (we ate in the hotel once and other days popped into little cafes for cappucino and pastry). Compared to a similarly rated hotel in Rome, this was a much better deal - good value for money.

Our room was lovely: clean, spacious, nice big marble bathroom with jacuzzi tub which helped after walking around all day! Comfortable bed, and quiet, so we both slept soundly at night. The staff were most helpful with booking museum tickets and restaurants - very friendly and pleasant. It was fairly empty this time of year, so it almost felt like we had a private villa to ourselves! The lobby / bar area was nicely decorated for the holidays, and a lovely place to hang out and have a cocktail in the evening.

As noted in other reviews, the hotel is about a 10-15 minute walk from the center of town, which we didn't mind as we're avid walkers and needed the exercise to offset all the amazing food we ate while in Italy. We ate dinner in the restaurant one night, and while good, isn't anything to rave about (it's probably better in warm season as it looks onto the garden, which in Winter was fairly cold). There's a lovely trattoria (Armando) around the corner which came recommended by a foodie friend, and plenty of other good restaurants in Florence. Our best meals were lunches at Olio and Convivium and Verazzano - both in Lonely Planet.

This was a very nice hotel. The location was not in the middle of things, but very convenient to the train station. The staff was extremely polite and helpful and the facility itself is exceptional. Our room was a junior suite and very comfortable and elegant. The hotel is about a ten minute walk from the areas of Florence you want to be in; however, you can avoid some of the bad neighborhood/areas by walking two blocks to the river and strolling toward the city center.

We stayed in this very nice hotel and enjoyed our stay quite a lot! Very good location, nice rooms, delicious breakfast!